How long will it take for me to receive a response to a contact form query?
We are UK based and have support available typically 9am-5pm Monday to Friday. If you send a message during these hours you can expect to receive a response within 48
FAQ Category: Pricing & Contact Info
If I purchase your Threads Hub plan but need to use more than 10 hours worth of call transcription how do I add that on?
Any transcription hours that you use over your 10 hours included will be automatically invoiced for at the end of the calendar month. Please refer to our pricing pages for
How will I be charged for my call transcription hours used?
You will be invoiced at the end of each calendar month for the number of transcription hours you have used, if you would like to check this mid month, please