Outstanding customer service is the foundation of any great company. The way your customer service team interacts with its clients significantly impacts the public’s perception of your business. Effective interactions can provoke positive feedback and improve business profitability. Likewise, poor interactions can receive less-than-desirable retaliation. For this reason, it is important to examine your business…
Recording consultations might leave you feeling uneasy but a recording can be beneficial to both practitioners and patients. As well as making note taking more efficient the recording can empower the patient to understand the risks and benefits of treatment options and make better decisions.
The need for efficient and quick note-taking is evolving and technologies such as Zoom are leading the way in helping make this process easier. To help your team take advantage of communication transparency, we've compiled a list of video & audio transcription services for you to consider.
On average, most employees end up spending 31 hours in an unproductive meeting each month. From call transcription software to using a CRM integration, there are numerous tools at your disposal for efficient meeting management. Check out the following tools to help you get 2020 off on the right foot.
Aggregating data is becoming increasingly commonplace in the modern world to help make day to day processes more efficient. But aggregating big data to benefit your own organisation or customer’s needs can be tricky. We explore the advantages and disadvantages of aggregating data and how you can do this in your own business.
Threads Software Limited announced that it has earned the HubSpot Certified App Partner designation. HubSpot, a leading growth platform, works hand-in-hand with App Partners to help grow their business through extending the product value of their apps, and distributing quality apps through the HubSpot App Marketplace.
In our regular series on Hubspot Q&A, we discuss why HubSpot doesn't support Apple Mail or Safari users and the workarounds that are available.
Following the release of the Trump-Zelensky call transcript, questions have been raised regarding the security of storing call recordings and call transcripts in the cloud. But is storing call transcripts in the cloud safe? Or are we just making things easier for hackers?
Last week, the House of Representatives voted for the third time in US history to formalise impeachment proceedings against President Donald Trump. Key to this decision was the release of a call transcript by the White House. We explore how the White House creates a transcription of a call and why the call transcription itself could be crucial in any final decision.
In this series of posts, we look at some commonly asked questions from the HubSpot Community Forum. In this first post we look at the problems experienced by some users when trying to log email replies within Hubspot.
Amazing customer service can improve client relations and increase leads. In comparison, less-than-desirable communications can disrupt company workflow and dissuade clients from continuing your services. A profitable solution in the digital age is to automate customer service! Don’t know where to start? Check out these tools to automate customer service and improve your customer relations.
When improving your sales team’s productivity, you may find yourself looking at your Customer Relationship Management, or CRM, software. Knowing how to utilise this CRM is crucial for your sales team to succeed. One challenge shared several salespeople cite is a lack of integration with other tools with their current CRM. When using a CRM…