One of the most important factors across all industries and business types is customer success. This one aspect alone can be the determining factor between a company going broke and achieving outstanding growth. Are you unsure what customer success means? According to HubSpot, customer success is an organizational function that helps customers get the maximum…
Each month we receive a number of queries from customers who are looking to move from Copper (previously known as ProsperWorks) to HubSpot. However one of the biggest challenges they face is the exporting their historic email data out of Copper and into HubSpot. Here are a few enquiries we have received on this topic:…
We often think of Automatic Speech Recognition (ASR) as a technology to save us getting up from our armchair to change the music or to save the banks from employing humans, but in fact, its benefits can have far more far-reaching effects - especially for the hard of hearing.
As you begin to pick up the phone and call leads or answer questions that your customers have, you might be looking for an integration to make the transfer of information to your CRM a little easier. Whether you need help with logging or you want to automatically record your calls, HubSpot has a number…
When you’re looking to launch your latest product, it’s imperative you choose the best platform for exposure. Not only are you interested in feedback, but you want to generate positive conversation around your product. Most people choose sites like TechCrunch to launch their product, but more and more people are turning to Product Hunt. Why?…
More and more people are using Automatic Speech Recognition (ASR). Some out of choice, but most because they are forced into it when they phone for help. The Banks and financial institutions who have adopted ASR wholesale, seem to have engendered the most bad feeling and are giving it a somewhat undeserved bad name. This opinion piece describes why this is likely to have happened.
Having a treasure trove of data gathered from consumers allows your business to make intelligent business decisions, which will set you apart from your competition. If you don’t have the necessary tools to analyze that data, then you’re missing out on countless opportunities. If your business is looking to grow and gain valuable information from…
In this era of social media, chatbots and email, written communications are the obvious choice for interacting with potential customers and suppliers. But next time you send an email instead of picking up the phone, take a moment to consider whether this really is the best option.
The main goal for any business that has a customer service team is to increase productivity. It is simple: higher productivity leads to happier team members, which leads to happier customers, which ultimately leads to more revenue for your business. It is a win-win for everybody involved. Having an exceptional team of customer service employees…
Threads is pleased to announce that European patent application 15709729.6: “A Digital Messaging System” has now passed all the European patent hurdles to become a full patent. The grant of this patent strengthens Threads position in the market place as a leading digital message hub and the core technology underpinning the service.
Following a successful launch on the HubSpot Integration Directory in February 2019, Threads has now launched it’s innovative integration with HubSpot on Product Hunt.
As more of your customer data and communications are stored online, coordinating across teams becomes even more difficult. So is it time to revisit the way your team communicates?
