The Threads Blog

Call Transcription
28 Jun

Threads Phone Call Ingestion – A Primer

In this post we explain a little about business telephone systems and how Threads ingests phone calls so that they may be replayed and transcribed (using ASR) at will. A key feature of Threads call ingestion is that it happens transparently to the user and is totally independent of the telephone system in use. As a result, the Threads subscriber is not tied to one particular business telephone system manufacturer nor to require special software or plug-ins. We also discuss how calls may be ingested from landline and mobile networks.

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transcribing phone calls
Call Transcription
20 Jun

Transcribing phone calls – why that is the easy bit!

When computer scientists began researching automatic speech recognition (ASR) in the 1980s, the aim of transcribing telephone calls was well down their list of priorities. For one thing the audio quality of phone calls was, by today’s standards, awful and for another, general-purpose computers typically had 1/1000 the horsepower of even a mobile phone of…

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Analytics
06 Jun

Artificial Intelligence – what is it and can it really help an SME?

It was Alan Turing who first discussed “Machine Intelligence” in his seminal 1950 paper for Mind “Computer Machinery and Intelligence.”  Although we freely interchange the terms “machine”, “artificial” and “computer”, it is the “Intelligence” that is significant. What did he mean by it? Turing suggested that if, having removed the obvious machine characteristics, a human…

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The Cloud
General
09 May

The Cloud – What do we mean by it and why is it important to SMEs?

The Cloud is a term that has come to encompass software services provided over the Internet. However, there is still some confusion about the Cloud, so here is a short review of the relevant IT history and what you need to know. Once upon a time.. Back in the day when computers first made their…

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is email dead
Shared Inbox
11 Apr

Is email dead?

For almost as long as email has been in existence, its imminent demise has been predicted. Dr John Yardley, Founder and MD of Threads Software, shares his opinion on the future of email.

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IT Expert
General
25 Apr

Do I need an IT expert?

Most specialists will tell you that you badly need their services, but “experts” can sometimes be the quickest path to disaster. Dr John Yardley, Founder and MD of Threads Software, shares his opinion on the need for IT experts.

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Shared Inbox
07 Feb

Is sharing emails risky?

As we became paperless, documents have a habit of disappearing into personal email accounts. But this can make it impossible to find out what is going on, especially if the person who has the document is unavailable. Sharing emails can solve this problem. We explore how to do this safely and without compromising confidentiality.

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General
03 Mar

When is the market ready for new tech?

Some companies do a lot of market research before developing a product - so that they can (hopefully) develop a product that the market wants. But how do you know when the market is ready for your product?

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