More and more people are using Automatic Speech Recognition (ASR). Some out of choice, but most because they are forced into it when they phone for help. The Banks and financial institutions who have adopted ASR wholesale, seem to have engendered the most bad feeling and are giving it a somewhat undeserved bad name. This opinion piece describes why this is likely to have happened.
Having a treasure trove of data gathered from consumers allows your business to make intelligent business decisions, which will set you apart from your competition. If you don’t have the necessary tools to analyze that data, then you’re missing out on countless opportunities. If your business is looking to grow and gain valuable information from…
In this era of social media, chatbots and email, written communications are the obvious choice for interacting with potential customers and suppliers. But next time you send an email instead of picking up the phone, take a moment to consider whether this really is the best option.
The main goal for any business that has a customer service team is to increase productivity. It is simple: higher productivity leads to happier team members, which leads to happier customers, which ultimately leads to more revenue for your business. It is a win-win for everybody involved. Having an exceptional team of customer service employees…
Threads is pleased to announce that European patent application 15709729.6: “A Digital Messaging System” has now passed all the European patent hurdles to become a full patent. The grant of this patent strengthens Threads position in the market place as a leading digital message hub and the core technology underpinning the service.
Following a successful launch on the HubSpot Integration Directory in February 2019, Threads has now launched it’s innovative integration with HubSpot on Product Hunt.
As more of your customer data and communications are stored online, coordinating across teams becomes even more difficult. So is it time to revisit the way your team communicates?
Threads uniquely aggregates emails and phone calls in one database making searching for information on a specific company or individual really easy. However, we are often asked if call recording and storage is legal so we put this article together to try and help customers navigate the various UK legislation.
CRM’s are marketed as a sure fire way to boost sales, drive engagement and increase profitability. But in reality their job is to enable your business to create and nurture long lasting client relationships and enable you to make better strategic decisions in the future. With companies spending vast amounts of money, then it is more important than ever to ensure that your CRM is generating a return on your investment. Here are our top tips to increase the ROI of your CRM.
Are you a small business looking to find new and useful integrations for your HubSpot account? I’m here to tell you that there are countless integrations you can choose from, but the list we have for you today is based on the integrations that can help you the most. Small businesses are always trying to…
Last month we announced that Threads had officially joined HubSpot as a Connect Beta Integrator to help new and existing HubSpot users import their communications directly into the familiar HubSpot platform ensuring their deals and contacts are always up to date. So what does the Threads + HubSpot integration do and how can it help…
Missive aims to bring all of the email communications of a team member – shared work email, personal work email, and personal email – into the system to enhance the possibilities of collaboration. Their platform’s main goal is to improve how teams deal with their inboxes and add a fresh new twist into an outdated…
