The Threads Blog

Threads? Confused? You may be.

Threads Software Limited gives Meta’s Instagram 30 days to desist from using the service name Threads. In July 2023, Meta Inc (owners of Facebook) released their own service called Threads. This has caused much confusion but hopefully this blog should clarify the situation.

Read more

Call Summarisation – What is it and who wants it?

Threads allows users to navigate calls by listening while reading transcriptions, making errors barely noticeable. With AI, it now summarises conversations, reducing reading time. Explore the future of call transcription in Threads through this enlightening video.

Read more

Case Study: Winston Solicitors turn to Threads Intelligent Message Hub

PDF version of this case study available here. When Leeds law firm Winston Solicitors were looking for a straightforward way to capture and search telephone calls it turned to Threads and its Intelligent Message Hub. Established in 2002, Winston Solicitors has built a strong reputation acting for individuals and businesses on a range of legal…

Read more

Threads Phone Call Ingestion – A Primer

In this post we explain a little about business telephone systems and how Threads ingests phone calls so that they may be replayed and transcribed (using ASR) at will. A key feature of Threads call ingestion is that it happens transparently to the user and is totally independent of the telephone system in use. As a result, the Threads subscriber is not tied to one particular business telephone system manufacturer nor to require special software or plug-ins. We also discuss how calls may be ingested from landline and mobile networks.

Read more

Unlocking the Power of Call Transcription for Law Firms

Every call with a client holds crucial information, insights, and potential legal nuances. But what if you could take your client interactions to the next level? Threads can help you achieve just that, and we'll illustrate it with a success story featuring Winstons, a leading law firm.

Read more

The Power of Email Transparency

At Threads, we believe in the power of email transparency, and in this blog post, we'll explain why sharing email communications can be a game-changer for your small business.

Read more

Threads: A Whirlwind of 5-Star Reviews!

Threads has received a range of positive 5-Star reviews from satisfied customers on the HubSpot Marketplace. The reviews highlight how Threads addresses the specific needs of businesses looking to import historical emails into HubSpot, ensuring a smooth and efficient transition

Read more