Voice Over Internet Protocol (VoIP) is the technology that allows people to make voice calls through an internet connection instead of using an analog phone line. VoIP technology transmits digital signals through the internet. If you use VoIP to call a regular phone, the signal is converted into a regular telephone signal before going through.…
In our regular series of HubSpot Q&A, we discuss some of the most common reasons why you discover a missing emails is not appearing in your HubSpot contact timeline.
When the Swiss watchmaker Jowissa contacted Threads to help us solve a problem with tracking email and calls with active leads, we were delighted to help. Our innovative technology has revolutionised how they track and monitor their client communications.
Spending an unreasonable amount of time searching for one email? Let’s take a look at a few features that Outlook offers to help you know how to manage your contacts.
If you work in customer service, marketing or sales, here are 4 ways in which text analysis can help improve your productivity.
The majority of customers give Threads 5 star reviews. But some of the reviews rightly draw attention to the fact that the initial setup of Threads can be a pain to configure. This blog examines some of the issues in collecting emails.
As we kick off 2019 strong we have some new HubSpot integrations that we think can make your life easier. If you’re in the market for the latest tools to increase your business’s productivity you’ve come to the right place. Here is a list of the 19 newest HubSpot integrations for 2019:
Each month we receive a number of queries from customers who are looking to move from Copper (previously known as ProsperWorks) to HubSpot. However one of the biggest challenges they face is the exporting their historic email data out of Copper and into HubSpot. Learn how Threads can help you migrate your data so that you can hit the ground running.
If you are moving to HubSpot from another CRM then here are 3 ways to import historic email to HubSpot. Choosing the solution that is right for you business will depend on the total number of emails you wish to import and how far back in time you need to go.
One of the challenges faced by customers looking at switching from Salesforce to HubSpot is how to import historic emails. The preservation and migration of data is one of the key pain points when deciding whether to move at all. In this post we look at the 2 main ways to achieve these and the…
In any application like Threads which accesses user messages (eg email) on a user’s behalf there is always the issue of security. How can Threads collect a user’s email on a user’s behalf without knowing the user’s authentication credentials – user name and password? And in sharing this information, is there not a potential security…
Your business should aim to deliver excellent customer service to engage your customer base successfully. After all, your customer service quality impacts the perception that a customer has of your brand. When looking to improve the quality of your customer service, one area to consider is customer service response time. In other words, how quickly…
