When improving your sales team’s productivity, you may find yourself looking at your Customer Relationship Management, or CRM, software. Knowing how to utilise this CRM is crucial for your sales team to succeed. One challenge shared several salespeople cite is a lack of integration with other tools with their current CRM. When using a CRM…
What is a message hub? A message hub is a bit like an email server and a telephone exchange all rolled into one. We call any sort of digital communication a message. It could be a phone conversation, an email, an SMS message, a Tweet – anything that is digital. It may seem a bit…
Run your company with ease with HubSpot! Thanks to HubSpot’s App Ecosystem, with over 200 powerful integrations to choose from, making your company successful has never been easier. With new HubSpot integrations joining the HubSpot App Ecosystem often, you can easily find the integration that’s perfect for improving overall company results. To elaborate, one of…
Given the advances in automatic speech recognition (ASR), you may wonder why there is not much evidence it is used to transcribe phone calls? Well there isn’t much evidence because it is rarely used. But the reason for this is only partially technical. Why is attempting ASR on telephone quality speech more challenging than dictating into…
In today’s world, keeping track of your emails is a must. Nonetheless, managing multiple email account can grow tedious, as you’re constantly switching back and forth. For this reason, knowing how to merge email accounts is valuable knowledge. In short, knowing how to merge email accounts can ease the search process for vital pieces of…
When it comes to great customer service, clients won’t hesitate to reward your company. However, more than half of Americans have canceled a planned purchase after just one instance of bad service. Therefore, to retain your customer base, you need to understand what exactly outstanding customer service looks like to your clients. The first step…
As you may know, the new European rules around Strong Customer Authentication (SCA) are coming into force from 14 September 2019. The new regulations are designed to enhance security or payments and limit fraud during the authentication process. In preparation for SCA, you may be asked by our payment provider Stripe, to verify your existing…
When it comes to customer service, understanding its role and impact on your company is crucial. Perhaps your solutions focus more on the customer experience or on achieving business goals. By identifying where your customer service teams stand, you can more easily find a tool that will complement their goals and help your customer service take the jump from good to excellent. This week we take a look at some of the ways Threads helps your customer service team succeed, no matter its focus.
If you are in the process of moving to HubSpot then the one of the main work-streams involved in the migration will be ensuring that your existing data is migrated seamlessly from your old CRM into HubSpot. In this blog we explore how having your historic email data in HubSpot can benefit your business.
Email transparency is not a new concept in the USA. For many years, federal email transparency policies have given the public the right to read emails and documents that have been sent and received by local government and public agencies. But why are email transparency policies important and how can adopting a similar approach in your business help?
As a HubSpot user, there are 30+ integrations you can choose to help with your data syncing efforts. Each app has its own tools and methods in place to make your life easier while streamlining your current processes. Not only do you need accurate data to run your business, but you want to be sure…
Frequently your business will communicate with its customers by a variety of different means. When reviewed in isolation, these communications can lead to an incomplete picture of the customers needs and requirements. And these problems can become exacerbated during the summer months when employee are on vacation. Learn how using a shared inbox can help mitigate these issues.
