The Threads Blog

call centre

The Truth About Call Recording

Call recording has developed some rather sinister “big brother” connotations over the past 20 years. This is a shame because the companies that are responsible for giving that impression, are those upon which call recording is wasted. In this article we explore why this happened.

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email analytics tools

Best 3 Email Analytics Tools for Teams

When it comes to communicating with clients, email remains one of the top channels of communication. Through email, you can share information with a client or update your teammates on a project.

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Introducing Threads Analytics

Threads is thrilled to announce its new integrated dashboard feature which provides useful analytics on the content of your email and provides real-time, useful insights on your teams productivity.

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gmail statistics

3 Gmail Statistics to Track Team Productivity

Wondering how Gmail statistics can help streamline your team's productivity? Learn more about Threads' email analytics tool, Threads Analytics, which works with any email client to examine your email statistics.

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I Struggle to Manage Email, What Can I do?

Despite predictions of its death, email continues to grow - roughly 306.4 billion emails were sent and received each day in 2020, the figure is expected to increase to over 361.6 billion daily mails in 2024. Its no wonder that many people struggle to manage email.

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machine learning

How machine learning can solve email overload

Despite the rise of messaging apps, email remains the primary method of communication in 2020. The rumoured demise of email has so far not materialised, yet the challenges remain. Email overload is a real problem and whilst the issues are well documented, email remains a vital part of everyday life. 

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What is big data and why should I care?

Analysis of big data provides insights that facilitate better decision making or determine the reason for failures. Whatever it is, you will need some form of computer software to help you understand it all. Here are some common features which you should look for when evaluating tools.

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Hidden Treasure In Your Emails

We are all aware that the primary purpose of emails is to exchange information. We also know that one reason we use email is because we can search it. But we make little use of the massive archive of information it contains. So how can we find the hidden treasure in our emails?

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email archive solutions

10 Email Archive Solutions For Small Business 2020

Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important?

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reading emails

Is Someone Reading Your Emails?

Who can read your emails? And should you be worried? The answer is that it is likely that you have already given permission for others to read them but this might not be a bad thing. Discover the benefits of email transparency.

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