In today’s fast-paced business environment, effective communication is crucial for maintaining productivity and achieving organizational goals. As companies navigate the complexities of remote and hybrid work models, choosing the right communication tools becomes increasingly important. Two popular options for managing team communications are shared mailboxes and distribution lists. Let’s explore how these tools can enhance…
Cognitive search, a transformative technology powered by artificial intelligence (AI), natural language processing (NLP), and large language models (LLMs), is reshaping how businesses access and utilise information. Unlike traditional search methods, cognitive search goes beyond keyword matching to understand user intent, context, and meaning. This post explores the concept of cognitive search, its differences from…
Our Threads team is a small and hands-on group of individuals, all of us are passionate about using technology to improve the efficiency of our day to day communications. With a great many years of collective experience the team have seen many changes in our field with the introduction and adoption of new technologies such…
A significant part of the Threads functionality is its ability to transcribe phone calls so that they may be summarised and searched. Challenging as speech transcription is, Threads must first ingest the digitised speech from the phone call and this process that can be equally challenging. In an office environment, calls are handled by a…
Threads allows users to navigate calls by listening while reading transcriptions, making errors barely noticeable. With AI, it now summarises conversations, reducing reading time. Explore the future of call transcription in Threads through this enlightening video.
Threads is thrilled to announce that it has been nominated in the Innovation category of the prestigious LEAP Modern Law Conveyancing Awards. This recognition stands as a testament to our commitment to pushing the boundaries of innovation and excellence in the legal industry.
PDF version of this case study available here. When Leeds law firm Winston Solicitors were looking for a straightforward way to capture and search telephone calls it turned to Threads and its Intelligent Message Hub. Established in 2002, Winston Solicitors has built a strong reputation acting for individuals and businesses on a range of legal…
Hear all about Threads Call Transcription at Astricon 2024 or join the pre-conference webinar.
HubSpot Community Forums frequently contain posts from users bemoaning the fact that HubSpot does not natively ingest incoming emails1 into “deals”. Of course, we are not privy to HubSpot’s vision but one reason may be strategic – if Hubspot was to engineer native versions of all of the third-party solutions then it would possibly lose…
In February this year, Thomas Michel our CTO, gave a presentation at the AstriCon24 conference in Florida, on integrating Threads call transcription into the FreePBX open source Private Branch Exchange. Although Threads was originally designed to work with any PBX, we have had significant demand to integrate it tightly with FreePBX which is at the…
Our latest update on the bullying tactics from Meta, aimed at revoking the Threads's company's trademark protection. Dr John Yardley condemns Meta's actions as an attempt to force Threads out of business with its spurious attempts at challenging Threads' long standing UK trademark protection.
Threads Software Limited gives Meta’s Instagram 30 days to desist from using the service name Threads. In July 2023, Meta Inc (owners of Facebook) released their own service called Threads. This has caused much confusion but hopefully this blog should clarify the situation.
