Leeds, UK — 18th November 2025 – Winston Solicitors, a leading law firm serving clients across Leeds and throughout the UK, has adopted threads.cloud AI-powered call transcription technology to enhance efficiency, accuracy, and client service. Following a successful trial period of the threads.cloud solution, the firm has now rolled out the system across all departments.
This development comes at a time when call recording and transcription providers are facing increasing scrutiny over data privacy and consent practices. Providers such as Otter have recently been questioned about their use of recorded data to train AI models and the controls they implement to manage user consent.
As part of its ongoing commitment to excellence and client confidentiality, Winston Solicitors rigorously evaluates every new technology it introduces ensuring that efficiency gains never come at the expense of data security or compliance.
Since introducing AI-powered call transcription, the firm now records and transcribes over 400 hours of calls each month. The threads technology has transformed how Winston Solicitors manages call records and case documentation, making it faster and easier for teams to capture, search, and reference important client interactions.
Recent improvements in transcription accuracy and recording quality have made AI tools genuinely practical for legal use provided the appropriate consents are in place.
The benefits have been immediate. By automatically converting calls into accurate, searchable notes, Winston Solicitors has freed junior staff from the time-consuming task of manual note-taking, allowing them to focus on higher-value legal work.
“Technology should never sacrifice client confidentiality or get in the way of client relationships it should strengthen them,” said Jonathan Winston, Managing Partner at Winston Solicitors. “By adopting threads.cloud AI-powered transcription, we’re giving our lawyers more time to focus on what matters most: delivering the best possible results for our clients.”
Threads.cloud is a collaboration and call transcription platform that brings together all company emails, calls, and transcripts in one secure, searchable space. Designed for teams that need visibility across client communications, Threads helps firms like Winston Solicitors save time, improve accuracy, and maintain complete records of client interactions — all while supporting high standards of confidentiality and professionalism.
Media Contact:
Hannah Taylor-Best, Marketing Consultant – Threads.cloud
Winston Solicitors is a full-service law firm based in Leeds, representing individuals and businesses across the UK. Known for its client-first ethos and innovative approach, Winston Solicitors provides expert legal services in family law, employment law, conveyancing, personal injury, and more.
Media Contact:
Leonie Donne, Marketing Manager – Winston Solicitors