Are attachments included?
As standard, we do not include attachment migration as part of the trial. However, if this is something you would like us to enable during your trial, or as part
FAQ Category: Hubspot
With a historic migration are my replies to conversations imported, and how do they appear in HubSpot — as part of one email thread or as separate “Email” activities?
Each email will appear in the contacts time line with the correct date and time of sending / receiving.
How does the import logic work for historical conversations — for example, when a contact already exists in HubSpot, will Threads retroactively log all past correspondence with that contact, or only new messages going forward?
Does Threads import both inbound and outbound emails, or only those received from existing HubSpot contacts?
When connecting a Gmail account, from which folders or labels does Threads import historical emails? (e.g. Inbox, Sent, All Mail, Archived etc.)
Threads connects to each email account via IMAP and will ingest all emails to Threads that have been sent and received, this includes folders and sub folders. Archived folders are
Does Threads integrate with any other products?
At the moment we only integrate with HubSpot but if you are interested in integrating your CRM with Threads then please get in touch!
Can I migrate email accounts for ex employees?
Yes, as long as you have access to the email accounts. Your IT Department should be able to assist with this.
I need to migrate emails into HubSpot from multiple users requiring different historical date ranges, is this possible?
This is no problem at all – Please email your list or requirements to sales@threads for a bespoke quote.
How long does a Hubspot email migration take?
We cannot guarantee a completion date on your migration as this will vary customer to customer but typically the migration will be completed in 2-4 days. The total time taken
I have paid for my Hubspot email migration online, what should I expect to happen next?
All migrations are started manually by the Threads Team. Once payment has been received please allow 48 hours for the team to reach out.
I’ve decided not to go ahead with Threads. Can you remove the data that has been imported into HubSpot?
Yes. If you decide at the end of the trial you do not wish to proceed we can remove any imported mails from your HubSpot account as long as Threads
What happens to any emails or phone calls that have been logged in HubSpot if I terminate my Threads subscription?
If you terminate your subscription to Threads then any emails that were logged by Threads since the date that you subscribed will remain in HubSpot. However any attachments to those