Threads Introduces Strong Customer Authentication (SCA)
As you may know, the new European rules around Strong Customer Authentication (SCA) are coming into force from 14 September 2019. The new regulations are designed to enhance security or
Author: Francesca Yardley
How Using A Shared Inbox Can Help Your Team This Summer
Frequently your business will communicate with its customers by a variety of different means. When reviewed in isolation, these communications can lead to an incomplete picture of the customers needs and requirements. And these problems can become exacerbated during the summer months when employee are on vacation. Learn how using a shared inbox can help mitigate these issues.
4 Use Cases For Call Transcription Software
Automatic speech recognition (ASR) is routinely used to convert audio tracks into written words. There are several reasons why you might want to do this including generating subtitles for a movie or advanced dictation software. But here are some examples of other use cases that you might not already be aware of.
ASR. Love It? Or Hate It?
More and more people are using Automatic Speech Recognition (ASR). Some out of choice, but most because they are forced into it when they phone for help. The Banks and financial institutions who have adopted ASR wholesale, seem to have engendered the most bad feeling and are giving it a somewhat undeserved bad name. This opinion piece describes why this is likely to have happened.
10 good reasons to pick up the phone
In this era of social media, chatbots and email, written communications are the obvious choice for interacting with potential customers and suppliers. But next time you send an email instead of picking up the phone, take a moment to consider whether this really is the best option.
EPO Grants Threads Patent
Threads is pleased to announce that European patent application 15709729.6: “A Digital Messaging System” has now passed all the European patent hurdles to become a full patent. The grant of this patent strengthens Threads position in the market place as a leading digital message hub and the core technology underpinning the service.
Threads in the (Hub)Spotlight
Following a successful launch on the HubSpot Integration Directory in February 2019, Threads has now launched it’s innovative integration with HubSpot on Product Hunt.
4 Top Tips To Increase the ROI of Your CRM
CRM’s are marketed as a sure fire way to boost sales, drive engagement and increase profitability. But in reality their job is to enable your business to create and nurture long lasting client relationships and enable you to make better strategic decisions in the future. With companies spending vast amounts of money, then it is more important than ever to ensure that your CRM is generating a return on your investment. Here are our top tips to increase the ROI of your CRM.
4 Missive Alternatives: Comparison of Multi-channel Inboxes
Missive aims to bring all of the email communications of a team member – shared work email, personal work email, and personal email – into the system to enhance the
How We Turned Our Email Archives Into Useful Insights
Google and Facebook make billions each year by analysing their users’ data and then selling it back to consumers and businesses in various forms. Here’s what happened when we decided to do this ourselves using the same easily accessible data that every business already has access to. We were amazed by the results.
Why You Shouldn’t Wait for Speech Recognition to Catch Up
Automatic Speech Recognition (ASR) is one of those technologies you either love or hate. Sadly, a large number of businesses (mainly financial institutions) have decided it’s cheaper to get a computer to answer the telephone than to pay a human, and undoubtedly this generates the most hate.. Read more on why you shouldn’t wait for speech recognition to catch up.
How To Add Historic Email To HubSpot
If you are new to HubSpot, then it is likely that you will have old data such as emails that you want to import. Here are two ways in which you can add historic data to your HubSpot CRM.