Streamline your communications

A shared inbox is an inbox that multiple users have access to, where they can read and send messages. Threads’ shared inbox platform can store various message mediums, such as emails, phone transcriptions and SMS messages. These messages are intelligently indexed so you can quickly locate important client communications. Additionally, Threads stores email attachments so that they can be accessed later, even if you weren’t copied on the original email.

Implementing a shared inbox in your workplace requires the implied consent of your employees. Implied consent creates a culture of transparency and supports best practices. Nevertheless, there might be certain contacts that you don’t want to include in your shared inbox. By adjusting your Threads privacy settings, you can easily set what contacts are and are not shared.

Depending on the shared inbox platform you use, there can be a limit to how many email addresses you can link. Thankfully, Threads allows you to link an unlimited number of email addresses to your Threads account. This can be beneficial for teams that use various alias emails, such as info@ or support@.

There are a variety of ways that a shared inbox can benefit your team’s productivity. Threads can make sharing knowledge easier and more efficient among team members. Instead of waiting several hours for a coworker to respond, you can find the information you need in your shared inbox. A shared inbox can also aid in onboarding efforts. A newly hired employee can quickly research previous communications to gain a better understanding of your processes.

Whether you’re looking for a way to improve team productivity, enhance your processes or manage your email, a shared inbox can help. By using a shared inbox, your team can better prioritize how they spend their time. Instead of searching for an email in their inbox, they can dedicate their time to serve your customers better.