WHO CONTROLS YOUR INFORMATION?
Threads is the “controller” of the information it collects. Threads is a company with registered number 11201996 and registered address at 5 Surbiton Hill Road, Surbiton, Surrey, KT6 4TW.
HOW DO WE COLLECT INFORMATION WE COLLECT FROM YOU?
We collect information about you when you enquire about our services or report a problem. We also collect your information if you enter a competition, promotion or survey. Information can be provided via our secure webforms or when we correspond with you by phone, e-mail or otherwise.
WHAT INFORMATION IS COLLECTED FROM YOU?
The information you give us may include your name, address, e-mail address, phone number, IP address and information regarding what pages are accessed and when.
HOW DO WE USE YOUR INFORMATION?
We use information held about you in the following ways:
- To provide you with the information, products and services that you request from us
- To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
- To notify you about changes to our service
- To deal with responses from a survey or entry into a competition
- To ensure that content from our site is presented in the most effective manner for you and for your computer
We will only process your information provided we have a lawful basis for doing so. This includes:
- Where you have given your consent for your data to be processed
- Where we need to process your data in order to carry out our obligations arising from any contracts entered into between you and us
- Where we are required to process your data in order for us to meet our legal obligations as a data controller
- Where we have a ‘legitimate interest’ in processing your data
WHO DO WE SHARE YOUR INFORMATION WITH?
Threads does not sell your information or share it with third parties for marketing purposes.
From time to time, we may need to pass your information to our third party service providers, agents and subcontractors for the purpose of providing services to you on our behalf (for example to deal with support queries, or send you surveys or review requests). If we do so, we will only disclose such personal information that is necessary to deliver the service and will ensure that they keep your information secure and not use it for their own direct marketing purposes.
If you have subscribed for our Threads service, your monthly subscription payment is processed by Stripe, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions or Stripe then please contact us.
WHERE DO WE STORE YOUR PERSONAL DATA?
Threads is committed to ensuring that your personal data is kept safe and secure.
Threads uses top tier, third party data hosting providers (Amazon Web Services (AWS)). These facilities are physically located in London and the Republic of Ireland.
WHAT ARE YOUR RIGHTS?
You have the right to ask us not to use your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
HOW CAN YOU ACCESS OR UPDATE YOUR INFORMATION?
The accuracy of your information is important to us. If you change email address or any other information that we hold about you is no longer accurate or out of date then please let us know. Subject to certain limitations, you also have the right to request a copy of any information that we hold about you.
If you wish to exercise your data rights or update any information we hold about you then please contact us at email@example.com. Alternatively you can write to us at Threads Software Limited, 5 Surbiton Hill Road, Surbiton, Surrey, KT6 4TW.
HOW DO WE PROTECT YOUR DATA?
We will take steps to ensure that any personal information that you give us is treated securely and that any sensitive information is encrypted and protected.
Non-sensitive information (e.g. your email address) are transmitted over the internet and may not be 100% secure. Therefore whilst we will do our best to protect your personal data, we cannot guarantee the security of any information that you transmit to us and doing so is at your own risk.
HOW LONG DO WE STORE YOUR DATA FOR?
It is possible to switch off cookies by setting your browser preferences.
We use the following types of cookies:
Persistent cookie: These are used to enable us to remember your preferences and settings when you visit our website. For example, a persistent cookie would be used if you check the “remember me” checkbox one of our websites that has a login page.
Session cookies: These are used to help with navigation within our web application sites.