For years, HubSpot users have asked for more control over logging emails in HubSpot. The request has only grown louder since the adoption of stricter privacy laws globally, highlighting the importance of keeping CRM data clean and relevant.
If you’re frustrated by HubSpot automatically logging every email—and especially the unwanted ones—you’re not alone.
How HubSpot Logs Emails
Most HubSpot users rely on HubSpot’s native Gmail or Outlook plug-ins to manage email activity. Logging an email in HubSpot means the platform saves a copy of the message to the recipient’s contact timeline. This can be a useful feature but problems arise when HubSpot logs emails you don’t want.
Automatic Contact Creation: The Hidden Catch
Here’s what many users don’t realise:
When you check the “Log” box, HubSpot doesn’t just record the email—it also creates a new contact in your CRM if one doesn’t already exist.
This means:
- Spam or irrelevant messages can create junk contacts
- Personal contacts you never intended to store may be added
- Your CRM quickly becomes crowded
Why Logging Every Email in HubSpot Is a Problem
Automatically logging every single email might sound convenient, but in practice it:
- Fills your CRM with irrelevant records.
- Makes reporting less accurate.
- Wastes time cleaning up bad data.
For example, let’s say you CC an external party on a deal-related email. Unless you uncheck the log option, HubSpot will happily create a brand-new contact record for them—even if they’re not relevant to your pipeline.
A Smarter Way to Control Logging Emails in HubSpot
The good news: there’s a solution.
The Threads integration for HubSpot syncs with your email client but only logs emails where the recipient already exists as a contact in your HubSpot CRM. That removes accidental contact creation,de-clutters your CRM and saves you time by not having to manually toggle “Log” on and off. And unlike HubSpot’s native plug-ins, Threads works with any email client—including Outlook for Mac and Apple Mail.
One price for your whole team
Threads offers simple, scalable pricing starting from just £65 / $85 per month. Add as many users as you need within your data limit, and even import historic email archives to make your HubSpot migration seamless (charged separately).
You can try Threads free for 14 days, or request a one-off migration quote if you’re moving existing emails into HubSpot.
If you’re tired of logging every email in HubSpot and want more control, Threads is the smarter way forward. Keep your CRM clean, save time, and ensure only the right emails are logged.