Threads and FreePBX
A significant part of the Threads functionality is its ability to transcribe phone calls so that they may be summarised and searched. Challenging as speech transcription is, Threads must first
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Threads call transcription presentation from AstriCon24
In February this year, Thomas Michel our CTO, gave a presentation at the AstriCon24 conference in Florida, on integrating Threads call transcription into the FreePBX open source Private Branch Exchange.
Why doesn’t Hubspot ingest incoming emails?
HubSpot Community Forums frequently contain posts from users bemoaning the fact that HubSpot does not natively ingest incoming emails1 into “deals”. Of course, we are not privy to HubSpot’s vision
Case Study: Winston Solicitors turn to Threads Intelligent Message Hub
PDF version of this case study available here. When Leeds law firm Winston Solicitors were looking for a straightforward way to capture and search telephone calls it turned to Threads
How good are Siri and Alexa?
People either love or hate speech recognition services, whether they use them willingly or out of necessity. There’s rarely a middle ground. Users show less tolerance when they don’t have
5 High Performing Customer Service Email Management Tools
Keeping customers happy is essential for a successful business. Learn how to up your customer service game with customer service email management.
Client Tracking For Enhanced Loyalty: Tools & Techniques
Keeping up with client contact information is an essential part of effective communication. Learn how to master client tracking with Threads today!
7 Profitable (& Legal) Ways to Collect Customer Data
Customer data is essential for business growth. Learn how to collect customer data in a worthwhile but legal way with our guide to this process.
3 Advantages of VoIP That You Don’t Want To Miss Out On
Voice Over Internet Protocol (VoIP) is the technology that allows people to make voice calls through an internet connection instead of using an analog phone line. VoIP technology transmits digital
Managing Outlook Contacts: Analyze, Edit, Sort & More
Spending an unreasonable amount of time searching for one email? Let’s take a look at a few features that Outlook offers to help you know how to manage your contacts.
3 Tips to Improve Customer Service Response Time
Your business should aim to deliver excellent customer service to engage your customer base successfully. After all, your customer service quality impacts the perception that a customer has of your
Shared Mailbox vs. Distribution List: When to Use Each
When looking at collaboration tools, you may wonder whether to choose between a shared mailbox or a distribution list. By understanding what you’d like to improve in your communications, you can weigh each tool’s pros and cons. In this post we review each tool’s benefits and when to use a shared mailbox vs. distribution list.