How much does it cost?
There are two pricing models for Threads - Ongoing Subscription for emails/telephony and One-off Historic Migration to get you up to speed with historic emails. You may choose either or both models.
Ongoing Subscription
From $30 pcm
Our ongoing message synchronisation is suitable for any customer that wishes to store future emails and/or telephone recordings in Threads and, if required, the HubSpot CRM. Our monthly subscription plans allow for an unlimited number of users up to the data storage limit. This means that costs can be accurately predicted no matter how many users you have nor how quickly your business changes. Storage charges are paid by mandate at the start of each calendar month following sign-up. If storage consumed changes to another tier within 7 days of your next payment date, then the next and subsequent payments will be at the new rate. However at any time, you may delete messages to stay within the tier for which you have budgeted.
Although telephone calls usually take up more storage than emails, the cost of storage is the same no matter what medium is. As a rule of thumb, a telephone call typically consumes 2MB of storage for every minute of call. An email is usually far less, but it depends on the size of attachments.
One-Off Historic Migration
From $230
Our one-off historic migration service is aimed at customers that wish to migrate their old emails (ie emails that pre-date sign-up) into Threads and, if required, to the HubSpot CRM. Historic messages are logged chronologically in the CRM on the relevant contacts timeline ensuring that your data is complete on day 1. Pricing is based on the number of email accounts to be migrated and the number of years of historic data.
Call Transcription
Telephone calls may optionally be transcribed into text that may be searched or shared. The cost of all transcription depends on the call transcription engine used, but is typically £3/€4/$4 per hour speech. Once the call has been transcribed, the call recording may be deleted to reduce storage but it is not recommended this is done until the call is unlikely to be of interest.
Transcription costs will be debited monthly in arrears and you will receive a statement of the transcription time consumed.
Ongoing pricing tiers
When the storage used reaches the limit for the tier to which you are subscribing, you may choose to delete messages or to increase your monthly payments.
| UK | Europe | USA | |
|---|---|---|---|
| 5 GB * | £25 | €30 | $35 |
| 25 GB | £60 | €70 | $85 |
| 50 GB | £75 | €85 | $100 |
| 100 GB | £120 | €150 | $180 |
| 500 GB | £240 | €300 | $360 |
| 2.5 TB | £600 | €720 | $840 |
| 10 TB | £1,200 | €1,500 | $1,800 |
* Does not include Threads + HubSpot integration.
All prices are exclusive of sales taxes. There are additional costs for recording and transcribing phone calls. For a bespoke quote please contact us.