Technology has made an undeniable impact on how we communicate at work. One of the pillars of business communication is email, with an estimated 4.1 billion email users by the year 2021.
Understanding any message is vital in business communication. Whether you’re talking to a client or a colleague, staying on the same page keeps things running smoothly.
Nevertheless, there are times when a message doesn’t come across as intended—especially when that message is online.
You’re likely looking for a tool that helps your team understand the emails they’re receiving so they can respond appropriately.
Below, we discuss the relationship between email and tone so that you can understand why analysing it can make a difference. Plus, we dive into Threads’ upcoming tone checker, which can aid your sentiment analysis endeavors.
Reading Between the Lines With a Tone Checker
The Relationship Between Email and Tone
You’ve likely heard the word tone used more often when referring to someone’s tone of voice. Tone has a similar meaning when referring to the tone of an email.
An email’s tone is the emotional message it carries.
For example, an email written in all capital letters may seem aggressive because, very often, this can come across as shouting, even if that was unintentional. The recipient may think that you are angry.
When we talk to someone face to face, we rely on how their voice sounds to understand the emotional meaning behind their words.
This ability to pick up on someone’s vocal cues has changed over hundreds of years as our society and how we communicate has grown.
Ultimately, you must interpret what an email means instead of relying on your ability to hear someone’s tone.
While this can be helpful, miscommunication is still likely. After all, an email may not be read with the tone it was written with.
Understanding Tone With Technology
The Role of a Tone Checker in Business Communications
If intuition can only get you so far, how can you ensure you understand the tone of an email correctly?
The best way to tackle the challenge of understanding written communications is by using a tone checker tool.
One of the most important features of Threads’ tone checker is sentiment analysis.
Essentially, this tool’s feature looks at your outgoing and incoming emails and can provide an analysis of what their overall sentiment is.
Change How You Communicate With Threads
Let’s say you’re looking for a way to improve your customer service, but aren’t sure where to start. By using Threads’ sentiment analysis tool, you can flag any overly negative emails you’ve received from clients.
Then, you can examine these emails and see what might be coming across as negative. This can lead you to focus points for your team to work on when bettering their communication with clients.
Plus, email isn’t the only medium that this tool from Threads can analyse. With Threads, you can streamline your communications with its shared inbox and call transcription functionality.
Thanks to this tone checker tool, Threads can show you even more about your business communications. In other words, you can perform a sentiment analysis on both emails and phone calls with this new feature.
Want to learn more about how sentiment analysis can help your team?
Contact Threads today and discover how you can streamline your business communications.