configure

Setting up your Threads trial. Is it a pain to configure?

We are happy that the vast majority of customer reviews for Threads give us 5 stars. But some of the reviews rightly draw attention to the fact that the initial setup of Threads can be a pain to configure. Well, they are right. It can be a pain. So while we cannot fix the underlying…

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Why should I give out my password?

In any application like Threads which accesses user messages (eg email)  on a user’s behalf there is always the issue of security. How can Threads collect a user’s email on a user’s behalf without knowing the user’s authentication credentials – user name and password? And in sharing this information, is there not a potential security…

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customer response time

3 Tips to Improve Customer Service Response Time

Your business should aim to deliver excellent customer service to engage your customer base successfully. After all, your customer service quality impacts the perception that a customer has of your brand. When looking to improve the quality of your customer service, one area to consider is customer service response time. In other words, how quickly…

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It’s your data – use it

It is ironic that many companies pay for data when they already have a far richer source that they already own. Of course, it is a moot point as to whether you actually pay to use a search engine. You need look no further than Google’s balance sheet to discover that someone is paying for…

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machine learning

How machine learning can solve email overload

Despite the rise of messaging apps, email remains the primary method of communication in 2020. The rumoured demise of email has so far not materialised, yet the challenges remain. Email overload is a real problem and whilst the issues are well documented, email remains a vital part of everyday life. 

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email archive solutions

10 Email Archive Solutions For Small Business 2020

Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important?

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reading emails

Is Someone Reading Your Emails?

Who can read your emails? And should you be worried? The answer is that it is likely that you have already given permission for others to read them but this might not be a bad thing. Discover the benefits of email transparency.

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integration

All You Need To Know About Email Integration

When looking for a CRM solution, a key factor is the ability to import previous email threads. This is known as email integration. It keeps your CRM up to date and improves efficiency. Learn about the four main types of email integration to decide which is best for your business.

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A review of the Threads® Intelligent Message Hub

In this cornerstone post we look at how Threads developed, what it does and our vision for the future. If you have ever wondered how your business could better analyse all the digital data that is typically locked in inboxes or call recordings then Threads might be the tool for you.

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improve communication at work

3 Technologies That Have Improved Communication at Work

Evolving technology has made a tremendous impact on how we work. Whether you're curious about technology, or looking for ways to improve your remote work experience, review the following list of technology that has changed the workplace for the better.

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is it legal to record a phone call

Is It Legal to Record a Phone Call in the US?

Knowing if you can record a phone call is important, as some states might have certain laws against it. If you record a phone call that you weren’t allowed to, you might become a target for a lawsuit from your client. To help you get started on the right foot, we’ve compiled important information below on recording phone calls in the United States.

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