email archive solutions

10 Email Archive Solutions For Small Business 2020

Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important?

Read more

reading emails

Is Someone Reading Your Emails?

Who can read your emails? And should you be worried? The answer is that it is likely that you have already given permission for others to read them but this might not be a bad thing. Discover the benefits of email transparency.

Read more

integration

All You Need To Know About Email Integration

When looking for a CRM solution, a key factor is the ability to import previous email threads. This is known as email integration. It keeps your CRM up to date and improves efficiency. Learn about the four main types of email integration to decide which is best for your business.

Read more

A review of the Threads® Intelligent Message Hub

In this cornerstone post we look at how Threads developed, what it does and our vision for the future. If you have ever wondered how your business could better analyse all the digital data that is typically locked in inboxes or call recordings then Threads might be the tool for you.

Read more

improve communication at work

3 Technologies That Have Improved Communication at Work

Evolving technology has made a tremendous impact on how we work. Whether you're curious about technology, or looking for ways to improve your remote work experience, review the following list of technology that has changed the workplace for the better.

Read more

is it legal to record a phone call

Is It Legal to Record a Phone Call in the US?

Knowing if you can record a phone call is important, as some states might have certain laws against it. If you record a phone call that you weren’t allowed to, you might become a target for a lawsuit from your client. To help you get started on the right foot, we’ve compiled important information below on recording phone calls in the United States.

Read more

Email users

4.1 billion reasons why email isn’t going away

According to a Radicati report, key statistics show 2.5 billion active email users were exchanging a staggering 244 billion emails a day in 2015. The number of email users projected for 2021 is 4.1 billion. So much for the death of email at the hands of social media! What is going on?

Read more

remote working

How Technology Can Help Remote Working

Home working is not a new concept for many businesses. Many companies have already got procedures in place to allow employees to work from home. Here we look at the advantages and disadvantages and the tools that can help you succeed.

Read more

sentiment analysis

How Sentiment Analysis Can Improve Your Business

Sentiment analysis is commonly deployed to review social media communications for negative feedback. This post takes a look at some of the other use cases for this technology and how using it can improve your own business.

Read more

business communication solutions

5 Best Business Communication Solutions

Having clear communication among your employees is an important part of your company’s overall success. Not only can your employees easily collaborate with one another, but internal processes can become more efficient as well. Whether you’re looking for ways to improve customer service at your company or make internal communications more efficient, there are a…

Read more

Ways to Improve Customer Service

5 Ways to Improve Customer Service in the Workplace

Outstanding customer service is the foundation of any great company. The way your customer service team interacts with its clients significantly impacts the public’s perception of your business. Effective interactions can provoke positive feedback and improve business profitability. Likewise, poor interactions can receive less-than-desirable retaliation. For this reason, it is important to examine your business…

Read more