improve communication at work

3 Technologies That Have Improved Communication at Work

Evolving technology has made a tremendous impact on how we work. Whether you're curious about technology, or looking for ways to improve your remote work experience, review the following list of technology that has changed the workplace for the better.

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is it legal to record a phone call

Is It Legal to Record a Phone Call in the US?

Knowing if you can record a phone call is important, as some states might have certain laws against it. If you record a phone call that you weren’t allowed to, you might become a target for a lawsuit from your client. To help you get started on the right foot, we’ve compiled important information below on recording phone calls in the United States.

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Email users

4.1 billion reasons why email isn’t going away

According to a Radicati report, key statistics show 2.5 billion active email users were exchanging a staggering 244 billion emails a day in 2015. The number of email users projected for 2021 is 4.1 billion. So much for the death of email at the hands of social media! What is going on?

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remote working

How Technology Can Help Remote Working

Home working is not a new concept for many businesses. Many companies have already got procedures in place to allow employees to work from home. Here we look at the advantages and disadvantages and the tools that can help you succeed.

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sentiment analysis

How Sentiment Analysis Can Improve Your Business

Sentiment analysis is commonly deployed to review social media communications for negative feedback. This post takes a look at some of the other use cases for this technology and how using it can improve your own business.

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business communication solutions

5 Best Business Communication Solutions

Having clear communication among your employees is an important part of your company’s overall success. Not only can your employees easily collaborate with one another, but internal processes can become more efficient as well. Whether you’re looking for ways to improve customer service at your company or make internal communications more efficient, there are a…

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Ways to Improve Customer Service

5 Ways to Improve Customer Service in the Workplace

Outstanding customer service is the foundation of any great company. The way your customer service team interacts with its clients significantly impacts the public’s perception of your business. Effective interactions can provoke positive feedback and improve business profitability. Likewise, poor interactions can receive less-than-desirable retaliation. For this reason, it is important to examine your business…

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meeting management tools

5 Meeting Management Tools for Better Efficiency in 2020

On average, most employees end up spending 31 hours in an unproductive meeting each month. From call transcription software to using a CRM integration, there are numerous tools at your disposal for efficient meeting management. Check out the following tools to help you get 2020 off on the right foot.

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Big Data Analytics

Why Aggregating Data Matters And How It Can Benefit You

Aggregating data is becoming increasingly commonplace in the modern world to help make day to day processes more efficient. But aggregating big data to benefit your own organisation or customer’s needs can be tricky. We explore the advantages and disadvantages of aggregating data and how you can do this in your own business.

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automate customer service

How Any Sized Company Can Automate Customer Service

Amazing customer service can improve client relations and increase leads. In comparison, less-than-desirable communications can disrupt company workflow and dissuade clients from continuing your services. A profitable solution in the digital age is to automate customer service! Don’t know where to start? Check out these tools to automate customer service and improve your customer relations.

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how to talk to customers

3 Strategies on How to Best Talk to Customers

When it comes to great customer service, clients won’t hesitate to reward your company. However, more than half of Americans have canceled a planned purchase after just one instance of bad service. Therefore, to retain your customer base, you need to understand what exactly outstanding customer service looks like to your clients. The first step…

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