When it comes to great customer service, clients won’t hesitate to reward your company. However, more than half of Americans have canceled a planned purchase after just one instance of bad service. Therefore, to retain your customer base, you need to understand what exactly outstanding customer service looks like to your clients. The first step…
When it comes to customer service, understanding its role and impact on your company is crucial. Perhaps your solutions focus more on the customer experience or on achieving business goals. By identifying where your customer service teams stand, you can more easily find a tool that will complement their goals and help your customer service take the jump from good to excellent. This week we take a look at some of the ways Threads helps your customer service team succeed, no matter its focus.
As a HubSpot user, there are 30+ integrations you can choose to help with your data syncing efforts. Each app has its own tools and methods in place to make your life easier while streamlining your current processes. Not only do you need accurate data to run your business, but you want to be sure…
Each month we receive a number of queries from customers who are looking to move from Copper (previously known as ProsperWorks) to HubSpot. However one of the biggest challenges they face is the exporting their historic email data out of Copper and into HubSpot. Learn how Threads can help you migrate your data so that you can hit the ground running.
When you’re looking to launch your latest product, it’s imperative you choose the best platform for exposure. Not only are you interested in feedback, but you want to generate positive conversation around your product. Most people choose sites like TechCrunch to launch their product, but more and more people are turning to Product Hunt. Why?
CRM’s are marketed as a sure fire way to boost sales, drive engagement and increase profitability. But in reality their job is to enable your business to create and nurture long lasting client relationships and enable you to make better strategic decisions in the future. With companies spending vast amounts of money, then it is more important than ever to ensure that your CRM is generating a return on your investment. Here are our top tips to increase the ROI of your CRM.
Missive aims to bring all of the email communications of a team member – shared work email, personal work email, and personal email – into the system to enhance the possibilities of collaboration. Their platform’s main goal is to improve how teams deal with their inboxes and add a fresh new twist into an outdated…
Google and Facebook make billions each year by analysing their users’ data and then selling it back to consumers and businesses in various forms. Here’s what happened when we decided to do this ourselves using the same easily accessible data that every business already has access to. We were amazed by the results.
The quality and accuracy of speech-to-text transcriptions will vary according to the contextual information input. But as well as improving the speech recognition performance, the context of a conversation can also be used to analyse behaviour which can provide critical business intelligence to your sales and marketing teams.
Happy New Year to all of our customers. We wish you and your business all the best for 2019. If you have already made resolutions, or even if you haven't, we share with you our top tips for a more productive new 2019
Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important?
Have you ever been frustrated because you can’t find an email that you know should be in your email client? And even when you use the search function, you end up with so many search results that you end up having to read through hundreds of emails just to find one you want? We’ve all been there. And it’s no surprise to find that employees waste up to 12 hours a week trawling their email inboxes. This might sound like a lot but even this is a conservative estimate. So why are emails so difficult to search?