It was Alan Turing who first discussed “Machine Intelligence” in his seminal 1950 paper for Mind “Computer Machinery and Intelligence.” Although we freely interchange the terms “machine”, “artificial” and “computer”, it is the “Intelligence” that is significant. What did he mean by it? Turing suggested that if, having removed the obvious machine characteristics, a human…
The online world has changed the way people communicate. This is especially true regarding the relationships built between businesses and their customers. Text analytics allows businesses to obtain the meaningful information contained with communication and use it to their advantage.
If you work in customer service, marketing or sales, here are 4 ways in which text analysis can help improve your productivity.
When it comes to communicating with clients, email remains one of the top channels of communication. Through email, you can share information with a client or update your teammates on a project.
In order to improve and develop email analytics tools, it is important to find a data set on which to test those tools. However finding a data set can be difficult due to privacy concerns. In this blog we look at the top 3 email data sets available.
Email is not just a method of communicating with others. It can be an internal social network. So given that most organisations have millions of emails, isn’t it about time that you started paying more attention?
Your email inboxes contain a whole host of useful data about your business. Use one of these tools or Outlook add-ins to analyse your email traffic and help improve your productivity.
Threads is thrilled to announce its new integrated dashboard feature which provides useful analytics on the content of your email and provides real-time, useful insights on your teams productivity.
Analysis of big data provides insights that facilitate better decision making or determine the reason for failures. Whatever it is, you will need some form of computer software to help you understand it all. Here are some common features which you should look for when evaluating tools.
Wondering how Gmail statistics can help streamline your team's productivity? Learn more about Threads' email analytics tool, Threads Analytics, which works with any email client to examine your email statistics.
