tech support

What Is The Best Way To Manage Tech Support Issues?

Software continues to drive growth in the SME and start up market. But tech support is a requirement for most software solutions. From simple questions such as resetting a password, to more complicated problems, an efficient support function is essential. 

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Three Instant Benefits Of Email Transparency

Email transparency is not a new concept in the USA. For many years, federal email transparency policies have given the public the right to read emails and documents that have been sent and received by local government and public agencies. But why are email transparency policies important and how can adopting a similar approach in your business help?

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remote team communication

3 Communication Tools & Rules for Remote Teams

The trend of working remotely is nothing new. With a rise in workforce mobility over the past few years, working remotely is not as foreign as it once was. Keep reading to learn about various tools and rules that can help your remote team maximise success and employee engagement.

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shared email inbox

How A Shared Inbox Can Benefit You

Employees typically communicate with customers using their own private email inboxes. However this means that to keep others in the loop, the email must be forward or copied to multiple people. This task can get onerous if there are several team members that need this information. An easy solution is to use a shared inbox with can also have a number of other benefits.

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shared inbox

Shared Inbox – change everything without changing anything

Implementing any new technology or software usually requires a steep learning curve for team members. Time needs to be invested in training and communicating with staff to make sure they are actually using the tool. But what if you could improve the way you work without needing to change anything?

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shared inbox best practices for teams

5 Shared Inbox Best Practices For Teams

A shared inbox for teams makes sense for a lot of organizations. However, it’s important that you make sense of the incoming email as well as identifying who has touched what emails. There are some best practices to implement for your team so that a shared inbox doesn’t become a nightmare.

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google groups alternative

5 Best Google Groups Alternatives

As we enter 2020, finding the right digital space to boost your professional team's productivity is a must. Learn more about how to help your team collaborate by assessing our list of some of the best Google Groups alternatives.

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automate customer service

How Any Sized Company Can Automate Customer Service

Amazing customer service can improve client relations and increase leads. In comparison, less-than-desirable communications can disrupt company workflow and dissuade clients from continuing your services. A profitable solution in the digital age is to automate customer service! Don’t know where to start? Check out these tools to automate customer service and improve your customer relations.

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hubspot integrations for email

3 Hubspot Integrations to Streamline Email Correspondence

HubSpot's App Ecosystem has over 200 powerful integrations to choose from so you can easily find the integration that's perfect for improving overall company results. We look at HubSpot integrations for email allow you to benefit from email transparency.

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how to merge email accounts

How to Merge Email Accounts Into One Inbox

In today’s world, keeping track of your emails is a must. Nonetheless, managing multiple email account can grow tedious, as you’re constantly switching back and forth. For this reason, knowing how to merge email accounts is valuable knowledge. In short, knowing how to merge email accounts can ease the search process for vital pieces of…

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what does customer service mean to you

What Does Outstanding Customer Service Mean to You?

When it comes to customer service, understanding its role and impact on your company is crucial. Perhaps your solutions focus more on the customer experience or on achieving business goals. By identifying where your customer service teams stand, you can more easily find a tool that will complement their goals and help your customer service take the jump from good to excellent. This week we take a look at some of the ways Threads helps your customer service team succeed, no matter its focus.

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