transcribing phone calls

Transcribing phone calls – why that is the easy bit!

When computer scientists began researching automatic speech recognition (ASR) in the 1980s, the aim of transcribing telephone calls was well down their list of priorities. For one thing the audio quality of phone calls was, by today’s standards, awful and for another, general-purpose computers typically had 1/1000 the horsepower of even a mobile phone of…

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call centre

The Truth About Call Recording

Call recording has developed some rather sinister “big brother” connotations over the past 20 years. This is a shame because the companies that are responsible for giving that impression, are those upon which call recording is wasted. In this article we explore why this happened.

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is it legal to record a phone call uk

Is it legal to record a business phone call in the UK?

Threads uniquely aggregates emails and phone calls in one database making searching for information on a specific company or individual really easy. However, we are often asked if call recording and storage is legal so we put this article together to try and help customers navigate the various UK legislation.

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4 Use Cases For Call Transcription Technology

Our handy infographic outlines 4 of the most common use cases for call transcription that you might not have thought about before. Learn how Threads can improve your team's efficiency and save you time and money. Even for small businesses.

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The Doctor Will Hear You Now

Recording consultations might leave you feeling uneasy but a recording can be beneficial to both practitioners and patients. As well as making note taking more efficient the recording can empower the patient to understand the risks and benefits of treatment options and make better decisions.

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zoom transcription

5 Zoom Transcription Alternatives

The need for efficient and quick note-taking is evolving and technologies such as Zoom are leading the way in helping make this process easier. To help your team take advantage of communication transparency, we've compiled a list of video & audio transcription services for you to consider.

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cloud security

Is it safe to store call transcripts in the cloud?

Following the release of the Trump-Zelensky call transcript, questions have been raised regarding the security of storing call recordings and call transcripts in the cloud. But is storing call transcripts in the cloud safe? Or are we just making things easier for hackers?

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Donald Trump

The power of speech to impeach

Last week, the House of Representatives voted for the third time in US history to formalise impeachment proceedings against President Donald Trump. Key to this decision was the release of a call transcript by the White House. We explore how the White House creates a transcription of a call and why the call transcription itself could be crucial in any final decision.

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Is Phone Call Transcription Rocket Science?

Given the advances in automatic speech recognition (ASR), you may wonder why there is not much evidence it is used to transcribe phone calls? Well there isn’t much evidence because it is rarely used. But the reason for this is only partially technical. Why is attempting ASR on telephone quality speech more challenging than dictating into…

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