Category: Call Transcription

Call Transcription
28 Jun

Threads Phone Call Ingestion – A Primer

In this post we explain a little about business telephone systems and how Threads ingests phone calls so that they may be replayed and transcribed (using ASR) at will. A key feature of Threads call ingestion is that it happens transparently to the user and is totally independent of the telephone system in use. As a result, the Threads subscriber is not tied to one particular business telephone system manufacturer nor to require special software or plug-ins. We also discuss how calls may be ingested from landline and mobile networks.

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transcribing phone calls
Call Transcription
20 Jun

Transcribing phone calls – why that is the easy bit!

When computer scientists began researching automatic speech recognition (ASR) in the 1980s, the aim of transcribing telephone calls was well down their list of priorities. For one thing the audio quality of phone calls was, by today’s standards, awful and for another, general-purpose computers typically had 1/1000 the horsepower of even a mobile phone of…

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Call Transcription
15 Jun

We’ve done it: Threads® now lets you search your scanned attachments AND phone calls – yes, phone calls.

Our aim for Threads Message Hub was always to be able to search any kind of digital message from anyone to anyone - not just emails but their attachments, texts (SMS), Skype calls, Tweets and most ambitiously, telephone conversations. Well, we've done it. We are pleased to report that have our first incarnations of Optical Character Recognition (OCR) and Automatic Speech Recognition (ASR) in beta test.

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call centre
Call Transcription
08 Jan

The Truth About Call Recording

Call recording has developed some rather sinister “big brother” connotations over the past 20 years. This is a shame because the companies that are responsible for giving that impression, are those upon which call recording is wasted. In this article we explore why this happened.

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Donald Trump
Call Transcription
06 Nov

The power of speech to impeach

Last week, the House of Representatives voted for the third time in US history to formalise impeachment proceedings against President Donald Trump. Key to this decision was the release of a call transcript by the White House. We explore how the White House creates a transcription of a call and why the call transcription itself could be crucial in any final decision.

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Automatically Log And Transcribe All Of Our Business Calls
Call Transcription
24 Jan

Why We Automatically Log And Transcribe All Of Our Business Calls (And Why You Should Be Doing The Same)

If you are only logging your written communications with your customers then you are only seeing 50% of the meaningful communications your company is having with your customers and suppliers. This is because the telephone remains a key method of communication between businesses and the outside world and it’s the reason why we routinely log all our telephone conversations with our customers. Read on to discover why your business should be doing the same and how to do it.

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cloud security
Call Transcription
11 Nov

Is it safe to store call transcripts in the cloud?

Following the release of the Trump-Zelensky call transcript, questions have been raised regarding the security of storing call recordings and call transcripts in the cloud. But is storing call transcripts in the cloud safe? Or are we just making things easier for hackers?

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is it legal to record a phone call uk
Call Transcription
02 Apr

Is it legal to record a business phone call in the UK?

Threads uniquely aggregates emails and phone calls in one database making searching for information on a specific company or individual really easy. However, we are often asked if call recording and storage is legal so we put this article together to try and help customers navigate the various UK legislation.

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Call Transcription
03 Oct

Is Phone Call Transcription Rocket Science?

Given the advances in automatic speech recognition (ASR), you may wonder why there is not much evidence it is used to transcribe phone calls? Well there isn’t much evidence because it is rarely used. But the reason for this is only partially technical. Why is attempting ASR on telephone quality speech more challenging than dictating into…

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Call Transcription
20 May

ASR. Love It? Or Hate It?

More and more people are using Automatic Speech Recognition (ASR). Some out of choice, but most because they are forced into it when they phone for help. The Banks and financial institutions who have adopted ASR wholesale, seem to have engendered the most bad feeling and are giving it a somewhat undeserved bad name. This opinion piece describes why this is likely to have happened.

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