A significant part of the Threads functionality is its ability to transcribe phone calls so that they may be summarised and searched. Challenging as speech transcription is, Threads must first ingest the digitised speech from the phone call and this process that can be equally challenging. In an office environment, calls are handled by a…
Threads allows users to navigate calls by listening while reading transcriptions, making errors barely noticeable. With AI, it now summarises conversations, reducing reading time. Explore the future of call transcription in Threads through this enlightening video.
Threads is thrilled to announce that it has been nominated in the Innovation category of the prestigious LEAP Modern Law Conveyancing Awards. This recognition stands as a testament to our commitment to pushing the boundaries of innovation and excellence in the legal industry.
PDF version of this case study available here. When Leeds law firm Winston Solicitors were looking for a straightforward way to capture and search telephone calls it turned to Threads and its Intelligent Message Hub. Established in 2002, Winston Solicitors has built a strong reputation acting for individuals and businesses on a range of legal…
Hear all about Threads Call Transcription at Astricon 2024 or join the pre-conference webinar.
HubSpot Community Forums frequently contain posts from users bemoaning the fact that HubSpot does not natively ingest incoming emails1 into “deals”. Of course, we are not privy to HubSpot’s vision but one reason may be strategic – if Hubspot was to engineer native versions of all of the third-party solutions then it would possibly lose…
In February this year, Thomas Michel our CTO, gave a presentation at the AstriCon24 conference in Florida, on integrating Threads call transcription into the FreePBX open source Private Branch Exchange. Although Threads was originally designed to work with any PBX, we have had significant demand to integrate it tightly with FreePBX which is at the…
In this post we explain a little about business telephone systems and how Threads ingests phone calls so that they may be replayed and transcribed (using ASR) at will. A key feature of Threads call ingestion is that it happens transparently to the user and is totally independent of the telephone system in use. As a result, the Threads subscriber is not tied to one particular business telephone system manufacturer nor to require special software or plug-ins. We also discuss how calls may be ingested from landline and mobile networks.
Threads, a customer service tool, leverages speech recognition to transcribe and find phone calls efficiently. Their success is evident as a forward-looking law firm subscribed to Threads after a 6-month trial.
Every call with a client holds crucial information, insights, and potential legal nuances. But what if you could take your client interactions to the next level? Threads can help you achieve just that, and we'll illustrate it with a success story featuring Winstons, a leading law firm.
Discover the benefits of transcribing telephone calls for businesses and explore the reasons behind companies' hesitation, including perceived inaccuracies and costs. In this post we discuss how advancements in technology have made machine transcription as reliable as human transcription.
When computer scientists began researching automatic speech recognition (ASR) in the 1980s, the aim of transcribing telephone calls was well down their list of priorities. For one thing the audio quality of phone calls was, by today’s standards, awful and for another, general-purpose computers typically had 1/1000 the horsepower of even a mobile phone of…
