Call transcription is fast becoming a must-have tool for sales teams to enable them to close more sales and collaborate better. It allows sales reps to focus on the call in hand without being distracted by writing notes or worrying that key details will be forgotten. Here are 4 more ways in which call transcription can help your company boost sales.
HubSpot’s decision to stop supporting Apple Mail came as a huge blow to many users. But now there is a solution..
One of the most useful but often overlooked features in CRMs is the ability to tag records to enable you to search, filter and sort your records. But tagging records can be a time consuming manual process meaning that records can go ‘untagged’ and consequently won’t appear when you search for a specific tag. Our new automatic call tagging feature in Threads solves this problem.
According to a recent report conducted by HubSpot, 27% of people who work in sales are spending over an hour a day on data entry work instead of selling. This means critical time is lost to administrative work. But there are now a number of tools available that can be used in conjunction with traditional CRM’s to make this job easier. In this post, we look at some of the best tools to reduce CRM data entry.
One of the most requested features by HubSpot customers is the ability to log attachments received in emails with a Deal or Contact. At present, HubSpot users need to manually upload attachments to the attachment area associated with their HubSpot contacts. But with Threads you don’t have to.
In this post, learn about the best shared inbox alternatives, including Threads, Zendesk, Intercom, and Missive. Continue reading to find the best FrontApp alternative for your team today.
In this post we explain a little about business telephone systems and how Threads ingests phone calls so that they may be replayed and transcribed (using ASR) at will. A key feature of Threads call ingestion is that it happens transparently to the user and is totally independent of the telephone system in use. As a result, the Threads subscriber is not tied to one particular business telephone system manufacturer nor to require special software or plug-ins. We also discuss how calls may be ingested from landline and mobile networks.
Threads is thrilled to announce the launch of it’s new HubSpot integration which it believes will make the onboarding process for new and existing HubSpot customers even easier.
Threads works by automatically syncing past and future emails from any email service, directly into HubSpot – even when the user isn’t logged in.
Most people believe that electronic discovery (or eDiscovery) tools are just for big law firms and large corporations. In this post we identify 5 reasons why your start up or small business needs one.
While speech recognition appears to have gone mainstream with products like Amazon’s voice assistant Alexa, phone call transcription has hitherto been the preserve of corporate call centres. But things are about to change now that London-based Threads has teamed up with OrecX – who has the world’s largest installed base of open source call recording systems – to provide a low-cost practical business solution.
Chances are, this won’t be the first post you read today about new General Data Protection Regulation (GDPR). As the May deadline draws ever closer, fears about the repercussions of poor data management grow, and with fines of up to €20 million (or 4% of annual turnover), this comes as no surprise.
Since starting my summer internship two weeks ago, I’ve Googled more acronyms than I ever thought possible. One, in particular, the GDPR, appears time and time again. I’ve found the way in which GDPR effects, specifically smaller, enterprises, particularly engaging. GDPR compliance then, although seemingly mundane, presents an interesting study relevant not only to my internship, but also my degree, particularly in regards to my study of economic geographies.
By and large, those writing about the new General Data Protection Regulation (GDPR) start with the rather alarming call to arms “Are you ready for the GDPR?”.
