The Threads Blog

Why Do I Need A Message Hub for HubSpot?

It may seem obvious you would want to know who exchanged messages and when, but in many organisations, this information is commonly lost because it is not always as easy to collect this information as you might think. That is not the case with a message hub though. Read on to learn more.

Read more

hubspot integrations for email

3 Hubspot Integrations to Streamline Email Correspondence

HubSpot's App Ecosystem has over 200 powerful integrations to choose from so you can easily find the integration that's perfect for improving overall company results. We look at HubSpot integrations for email allow you to benefit from email transparency.

Read more

Is Phone Call Transcription Rocket Science?

Given the advances in automatic speech recognition (ASR), you may wonder why there is not much evidence it is used to transcribe phone calls? Well there isn’t much evidence because it is rarely used. But the reason for this is only partially technical. Why is attempting ASR on telephone quality speech more challenging than dictating into…

Read more

how to merge email accounts

How to Merge Email Accounts Into One Inbox

In today’s world, keeping track of your emails is a must. Nonetheless, managing multiple email account can grow tedious, as you’re constantly switching back and forth. For this reason, knowing how to merge email accounts is valuable knowledge. In short, knowing how to merge email accounts can ease the search process for vital pieces of…

Read more

how to talk to customers

3 Strategies on How to Best Talk to Customers

When it comes to great customer service, clients won’t hesitate to reward your company. However, more than half of Americans have canceled a planned purchase after just one instance of bad service. Therefore, to retain your customer base, you need to understand what exactly outstanding customer service looks like to your clients. The first step…

Read more

Threads Introduces Strong Customer Authentication (SCA)

As you may know, the new European rules around Strong Customer Authentication (SCA) are coming into force from 14 September 2019. The new regulations are designed to enhance security or payments and limit fraud during the authentication process.  In preparation for SCA, you may be asked by our payment provider Stripe, to verify your existing…

Read more

what does customer service mean to you

What Does Outstanding Customer Service Mean to You?

When it comes to customer service, understanding its role and impact on your company is crucial. Perhaps your solutions focus more on the customer experience or on achieving business goals. By identifying where your customer service teams stand, you can more easily find a tool that will complement their goals and help your customer service take the jump from good to excellent. This week we take a look at some of the ways Threads helps your customer service team succeed, no matter its focus.

Read more

3 Reasons Why You Should Migrate Your Historic Emails To Your CRM

If you are in the process of moving to HubSpot then the one of the main work-streams involved in the migration will be ensuring that your existing data is migrated seamlessly from your old CRM into HubSpot. In this blog we explore how having your historic email data in HubSpot can benefit your business.

Read more

The Benefits Of Email Transparency

Email transparency is not a new concept in the USA. For many years, federal email transparency policies have given the public the right to read emails and documents that have been sent and received by local government and public agencies. But why are email transparency policies important and how can adopting a similar approach in your business help?

Read more

Data Syncing Hubspot Integrations

Data Syncing Hubspot Integrations

As a HubSpot user, there are 30+ integrations you can choose to help with your data syncing efforts. Not only do you need accurate data to run your business, but you want to be sure that data matches up across multiple platforms. We have compiled a list of the best data syncing HubSpot integrations to help you find the right one for your organisation's unique situation.

Read more

How Using A Shared Inbox Can Help Your Team This Summer

Frequently your business will communicate with its customers by a variety of different means. When reviewed in isolation, these communications can lead to an incomplete picture of the customers needs and requirements. And these problems can become exacerbated during the summer months when employee are on vacation. Learn how using a shared inbox can help mitigate these issues.

Read more

4 Use Cases For Call Transcription Software

Automatic speech recognition (ASR) is routinely used to convert audio tracks into written words. There are several reasons why you might want to do this including generating subtitles for a movie or advanced dictation software. But here are some examples of other use cases that you might not already be aware of.

Read more