Hiver is a popular shared inbox application for Gmail and Google users. However, it's always healthy to compare alternatives to find the shared inbox software that's right for your business.
If you are only logging your written communications with your customers then you are only seeing 50% of the meaningful communications your company is having with your customers and suppliers. This is because the telephone remains a key method of communication between businesses and the outside world and it’s the reason why we routinely log all our telephone conversations with our customers. Read on to discover why your business should be doing the same and how to do it.
Are you tired of forwarding email threads, finding lost messages, and complicated email chains? If your team is thinking about transitioning to a shared mailbox, here is a list of the top apps you can choose from.
The quality and accuracy of speech-to-text transcriptions will vary according to the contextual information input. But as well as improving the speech recognition performance, the context of a conversation can also be used to analyse behaviour which can provide critical business intelligence to your sales and marketing teams.
Fed up of HubSpot creating contacts for you when logging emails? With the Threads integration built for HubSpot, we will only log emails with your existing deals and contacts in HubSpot so that you can spend more time on your business and less time trying to delete contacts from your HubSpot account.
Happy New Year to all of our customers. We wish you and your business all the best for 2019. If you have already made resolutions, or even if you haven't, we share with you our top tips for a more productive new 2019
Have you been considering using a shared inbox for your business? Here are a few benefits of using a shared inbox.
If you work for a company where collaboration is important - and tell me one where it is isn’t - you may have come across the idea of a so-called “shared inbox”. However, it is just as important to understand that a “shared inbox” is not the same as “sharing an inbox”. In this article we discuss the differences between the two.
HubSpot already offers a feature to allow outbound calls made through the HubSpot app to be automatically logged. But what about your inbound calls?
Integrated, cloud-based CRM and message hub for enterprise, capable of handling text, speech and scans, makes the top 100 from 4000+ entries across Europe
Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important?
Have you ever been frustrated because you can’t find an email that you know should be in your email client? And even when you use the search function, you end up with so many search results that you end up having to read through hundreds of emails just to find one you want? We’ve all been there. And it’s no surprise to find that employees waste up to 12 hours a week trawling their email inboxes. This might sound like a lot but even this is a conservative estimate. So why are emails so difficult to search?