Keeping customers happy is essential for a successful business. Learn how to up your customer service game with customer service email management.
31 Jan
The Threads Blog
24 Nov
7 Profitable (& Legal) Ways to Collect Customer Data
Customer data is essential for business growth. Learn how to collect customer data in a worthwhile but legal way with our guide to this process.
06 Jan
Client Tracking For Enhanced Loyalty: Tools & Techniques
Keeping up with client contact information is an essential part of effective communication. Learn how to master client tracking with Threads today!
10 Dec
5 Benefits of Integrating CRM and Email
A CRM and email are two of the most important tools in any business arsenal. In this article, we look at the benefits of integrating CRM and email together.
01 Nov
Top 5 Reasons Why Businesses Should Use Call Transcription
Call transcription can be beneficial for your business. There are many advantages of transcribing calls. In this post we discuss our top 5 reasons why businesses should consider using call transcription services.
27 Sep
How to Merge Email Accounts Into One Inbox
In today’s world, keeping track of your emails is a must. Nonetheless, managing multiple email accounts can grow tedious, as you’re constantly switching back and forth. For this reason, knowing how to merge email accounts is valuable knowledge. In short, knowing how to merge email accounts can ease the search process for vital pieces of…
14 Jan
5 Shared Inbox Best Practices For an Impeccable Inbox
Using a group mailbox at your company? Read Threads’ guide to email management best practices for shared inboxes to boost team productivity.
09 Mar
4.1 billion reasons why email isn’t going away
According to a Radicati report, key statistics show 2.5 billion active email users were exchanging a staggering 244 billion emails a day in 2015. The number of email users projected for 2021 is 4.1 billion. So much for the death of email at the hands of social media! What is going on?
18 Oct
Sorting out your email mess(ages)
We explain what you need to know about the technicalities of email so you can take control - or at least see if you can take control.
12 Oct
Does a Business Really Need CRM Software?
One of the most important aspects is the relationship between the business and customers. In the past, this may have been problematic. Fortunately, this is no longer the case thanks to customer relationship management software. Ultimately, to find the right type of CRM software, a business needs to ensure that the platform offers everything needed to create customer profiles with ease.
04 Oct
Why Is Text Analytics So Important Regarding Business Performance?
The online world has changed the way people communicate. This is especially true regarding the relationships built between businesses and their customers. Text analytics allows businesses to obtain the meaningful information contained with communication and use it to their advantage.
11 Jun
A review of the Threads® Intelligent Message Hub
In this cornerstone post we look at how Threads developed, what it does and our vision for the future. If you have ever wondered how your business could better analyse all the digital data that is typically locked in inboxes or call recordings then Threads might be the tool for you.