It was Alan Turing who first discussed “Machine Intelligence” in his seminal 1950 paper for Mind “Computer Machinery and Intelligence.” Although we freely interchange the terms “machine”, “artificial” and “computer”, it is the “Intelligence” that is significant. What did he mean by it? Turing suggested that if, having removed the obvious machine characteristics, a human…
Many terms are bandied about under the umbrella of data protection, and privacy and security are just two of them. So let’s forget the terms for a minute and have a look at some of the issues in managing data. Aside from the fact that most of us now routinely store data outside of…
The Cloud is a term that has come to encompass software services provided over the Internet. However, there is still some confusion about the Cloud, so here is a short review of the relevant IT history and what you need to know. Once upon a time.. Back in the day when computers first made their…
For almost as long as email has been in existence, its imminent demise has been predicted. Dr John Yardley, Founder and MD of Threads Software, shares his opinion on the future of email.
Most specialists will tell you that you badly need their services, but “experts” can sometimes be the quickest path to disaster. Dr John Yardley, Founder and MD of Threads Software, shares his opinion on the need for IT experts.
As we became paperless, documents have a habit of disappearing into personal email accounts. But this can make it impossible to find out what is going on, especially if the person who has the document is unavailable. Sharing emails can solve this problem. We explore how to do this safely and without compromising confidentiality.
Some companies do a lot of market research before developing a product - so that they can (hopefully) develop a product that the market wants. But how do you know when the market is ready for your product?
Keeping customers happy is essential for a successful business. Learn how to up your customer service game with customer service email management.
Customer data is essential for business growth. Learn how to collect customer data in a worthwhile but legal way with our guide to this process.
Keeping up with client contact information is an essential part of effective communication. Learn how to master client tracking with Threads today!
A CRM and email are two of the most important tools in any business arsenal. In this article, we look at the benefits of integrating CRM and email together.
Call transcription can be beneficial for your business. There are many advantages of transcribing calls. In this post we discuss our top 5 reasons why businesses should consider using call transcription services.
