Keeping up with client contact information is an essential part of effective communication. Learn how to master client tracking with Threads today!
4.1 billion reasons why email isn’t going away
According to a Radicati report, key statistics show 2.5 billion active email users were exchanging a staggering 244 billion emails a day in 2015. The number of email users projected for 2021 is 4.1 billion. So much for the death of email at the hands of social media! What is going on?
Does a Business Really Need CRM Software?
One of the most important aspects is the relationship between the business and customers. In the past, this may have been problematic. Fortunately, this is no longer the case thanks to customer relationship management software. Ultimately, to find the right type of CRM software, a business needs to ensure that the platform offers everything needed to create customer profiles with ease.
A review of the Threads® Intelligent Message Hub
In this cornerstone post we look at how Threads developed, what it does and our vision for the future. If you have ever wondered how your business could better analyse all the digital data that is typically locked in inboxes or call recordings then Threads might be the tool for you.
Artificial Intelligence, Neural Networks and the King’s new clothes?
Artificial Intelligence is an important part of Threads. But what exactly is artificial intelligence? Some things that were considered intelligent 20 years ago and now just number crunching. In his article John Yardley discusses this and how a return to some ideas that had gone out of fashion may see some exciting new developments.
Dark matter, dark energy and dark communications
John Yardley explains why the majority of business communication is hidden and bizarrely, how sharing it results in a massive reduction in information overload and increase in communication efficiency.
3 Reasons Why You Should Care About Email Compliance
Most businesses continue to correspond with their clients via email. But for some businesses keeping track of those emails is required for compliance. As well as ensuring compliance with laws and regulations, good email management is also useful for internal governance and monitoring.
3 Advantages of VoIP That You Don’t Want To Miss Out On
Voice Over Internet Protocol (VoIP) is the technology that allows people to make voice calls through an internet connection instead of using an analog phone line. VoIP technology transmits digital signals through the internet. If you use VoIP to call a regular phone, the signal is converted into a regular telephone signal before going through.…
Managing Outlook Contacts: Analyze, Edit, Sort & More
Spending an unreasonable amount of time searching for one email? Let’s take a look at a few features that Outlook offers to help you know how to manage your contacts.
Why should I give out my password?
In any application like Threads which accesses user messages (eg email) on a user’s behalf there is always the issue of security. How can Threads collect a user’s email on a user’s behalf without knowing the user’s authentication credentials – user name and password? And in sharing this information, is there not a potential security…
3 Tips to Improve Customer Service Response Time
Your business should aim to deliver excellent customer service to engage your customer base successfully. After all, your customer service quality impacts the perception that a customer has of your brand. When looking to improve the quality of your customer service, one area to consider is customer service response time. In other words, how quickly…
It’s your data – use it
It is ironic that many companies pay for data when they already have a far richer source that they already own. Of course, it is a moot point as to whether you actually pay to use a search engine. You need look no further than Google’s balance sheet to discover that someone is paying for…