According to a Radicati report, key statistics show 2.5 billion active email users were exchanging a staggering 244 billion emails a day in 2015. The number of email users projected for 2021 is 4.1 billion. So much for the death of email at the hands of social media! What is going on?
One of the most important aspects is the relationship between the business and customers. In the past, this may have been problematic. Fortunately, this is no longer the case thanks to customer relationship management software. Ultimately, to find the right type of CRM software, a business needs to ensure that the platform offers everything needed to create customer profiles with ease.
In this cornerstone post we look at how Threads developed, what it does and our vision for the future. If you have ever wondered how your business could better analyse all the digital data that is typically locked in inboxes or call recordings then Threads might be the tool for you.
Artificial Intelligence is an important part of Threads. But what exactly is artificial intelligence? Some things that were considered intelligent 20 years ago and now just number crunching. In his article John Yardley discusses this and how a return to some ideas that had gone out of fashion may see some exciting new developments.
John Yardley explains why the majority of business communication is hidden and bizarrely, how sharing it results in a massive reduction in information overload and increase in communication efficiency.
Most businesses continue to correspond with their clients via email. But for some businesses keeping track of those emails is required for compliance. As well as ensuring compliance with laws and regulations, good email management is also useful for internal governance and monitoring.
Voice Over Internet Protocol (VoIP) is the technology that allows people to make voice calls through an internet connection instead of using an analog phone line. VoIP technology transmits digital signals through the internet. If you use VoIP to call a regular phone, the signal is converted into a regular telephone signal before going through.…
Spending an unreasonable amount of time searching for one email? Let’s take a look at a few features that Outlook offers to help you know how to manage your contacts.
In any application like Threads which accesses user messages (eg email) on a user’s behalf there is always the issue of security. How can Threads collect a user’s email on a user’s behalf without knowing the user’s authentication credentials – user name and password? And in sharing this information, is there not a potential security…
Your business should aim to deliver excellent customer service to engage your customer base successfully. After all, your customer service quality impacts the perception that a customer has of your brand. When looking to improve the quality of your customer service, one area to consider is customer service response time. In other words, how quickly…
It is ironic that many companies pay for data when they already have a far richer source that they already own. Of course, it is a moot point as to whether you actually pay to use a search engine. You need look no further than Google’s balance sheet to discover that someone is paying for…
Despite the rise of messaging apps, email remains the primary method of communication in 2020. The rumoured demise of email has so far not materialised, yet the challenges remain. Email overload is a real problem and whilst the issues are well documented, email remains a vital part of everyday life.
