John Yardley explains why the majority of business communication is hidden and bizarrely, how sharing it results in a massive reduction in information overload and increase in communication efficiency.
07 Dec
Category: General
09 Aug
3 Reasons Why You Should Care About Email Compliance
Most businesses continue to correspond with their clients via email. But for some businesses keeping track of those emails is required for compliance. As well as ensuring compliance with laws and regulations, good email management is also useful for internal governance and monitoring.
22 Jul
3 Advantages of VoIP That You Don’t Want To Miss Out On
Voice Over Internet Protocol (VoIP) is the technology that allows people to make voice calls through an internet connection instead of using an analog phone line. VoIP technology transmits digital signals through the internet. If you use VoIP to call a regular phone, the signal is converted into a regular telephone signal before going through.…
21 Jun
Managing Outlook Contacts: Analyze, Edit, Sort & More
Spending an unreasonable amount of time searching for one email? Let’s take a look at a few features that Outlook offers to help you know how to manage your contacts.
06 Apr
Why should I give out my password?
In any application like Threads which accesses user messages (eg email) on a user’s behalf there is always the issue of security. How can Threads collect a user’s email on a user’s behalf without knowing the user’s authentication credentials – user name and password? And in sharing this information, is there not a potential security…
23 Mar
3 Tips to Improve Customer Service Response Time
Your business should aim to deliver excellent customer service to engage your customer base successfully. After all, your customer service quality impacts the perception that a customer has of your brand. When looking to improve the quality of your customer service, one area to consider is customer service response time. In other words, how quickly…
03 Mar
It’s your data – use it
It is ironic that many companies pay for data when they already have a far richer source that they already own. Of course, it is a moot point as to whether you actually pay to use a search engine. You need look no further than Google’s balance sheet to discover that someone is paying for…
02 Nov
How machine learning can solve email overload
Despite the rise of messaging apps, email remains the primary method of communication in 2020. The rumoured demise of email has so far not materialised, yet the challenges remain. Email overload is a real problem and whilst the issues are well documented, email remains a vital part of everyday life.
25 Sep
3 Strategies on How to Best Talk to Customers
When it comes to great customer service, clients won’t hesitate to reward your company. However, more than half of Americans have canceled a planned purchase after just one instance of bad service. Therefore, to retain your customer base, you need to understand what exactly outstanding customer service looks like to your clients. The first step…
05 Aug
Is Someone Reading Your Emails?
Who can read your emails? And should you be worried? The answer is that it is likely that you have already given permission for others to read them but this might not be a bad thing. Discover the benefits of email transparency.
10 Dec
5 Ways to Improve Customer Service in the Workplace
Outstanding customer service is the foundation of any great company. The way your customer service team interacts with its clients significantly impacts the public’s perception of your business. Effective interactions can provoke positive feedback and improve business profitability. Likewise, poor interactions can receive less-than-desirable retaliation. For this reason, it is important to examine your business…
12 Aug
10 Email Archive Solutions For Small Business 2020
Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important?