Is Phone Call Transcription Rocket Science?
Given the advances in automatic speech recognition (ASR), you may wonder why there is not much evidence it is used to transcribe phone calls? Well there isn’t much evidence because
Threads Blog
How to Merge Email Accounts Into One Inbox
In today’s world, keeping track of your emails is a must. Nonetheless, managing multiple email accounts can grow tedious, as you’re constantly switching back and forth. For this reason, knowing
3 Strategies on How to Best Talk to Customers
When it comes to great customer service, clients won’t hesitate to reward your company. However, more than half of Americans have canceled a planned purchase after just one instance of
Threads Introduces Strong Customer Authentication (SCA)
As you may know, the new European rules around Strong Customer Authentication (SCA) are coming into force from 14 September 2019. The new regulations are designed to enhance security or
What Does Outstanding Customer Service Mean to You?
When it comes to customer service, understanding its role and impact on your company is crucial. Perhaps your solutions focus more on the customer experience or on achieving business goals. By identifying where your customer service teams stand, you can more easily find a tool that will complement their goals and help your customer service take the jump from good to excellent. This week we take a look at some of the ways Threads helps your customer service team succeed, no matter its focus.
Data Syncing Hubspot Integrations
As a HubSpot user, there are 30+ integrations you can choose to help with your data syncing efforts. Not only do you need accurate data to run your business, but you want to be sure that data matches up across multiple platforms. We have compiled a list of the best data syncing HubSpot integrations to help you find the right one for your organisation’s unique situation.
How Using A Shared Inbox Can Help Your Team This Summer
Frequently your business will communicate with its customers by a variety of different means. When reviewed in isolation, these communications can lead to an incomplete picture of the customers needs and requirements. And these problems can become exacerbated during the summer months when employee are on vacation. Learn how using a shared inbox can help mitigate these issues.
4 Use Cases For Call Transcription Software
Automatic speech recognition (ASR) is routinely used to convert audio tracks into written words. There are several reasons why you might want to do this including generating subtitles for a movie or advanced dictation software. But here are some examples of other use cases that you might not already be aware of.
5 Lead Generation HubSpot Integrations for Small Business
Lead generation is one of the most important aspects of an organization that determines if they will be successful enough to avoid shutting down. In this day and age, there are thousands of tools available that claim they can improve your lead generation. We are here to bring that number down to five in order for you to find the right one for your business.
5 HubSpot Integrations for Ecommerce
In order to increase the chances of your customer converting on your website, you need the best tools available to improve your sales. You also need data to help you understand why your customers are not converting and where their experience falls short.We have compiled a list of the best HubSpot integrations for ecommerce that are sure to help your company’s sales rise.
5 Great Hubspot Integrations to Enable Customer Success
As a HubSpot user, you have the opportunity to integrate your CRM platform with numerous applications that can help you reach your customer success goals. We have compiled a list of the best HubSpot integrations for customer success to help you make the right choice when deciding which one fits your unique situation.
How To Migrate Emails From Copper / Prosperworks To HubSpot
Each month we receive a number of queries from customers who are looking to move from Copper (previously known as ProsperWorks) to HubSpot. However one of the biggest challenges they face is the exporting their historic email data out of Copper and into HubSpot. Learn how Threads can help you migrate your data so that you can hit the ground running.