Amazing customer service can improve client relations and increase leads. In comparison, less-than-desirable communications can disrupt company workflow and dissuade clients from continuing your services. A profitable solution in the digital age is to automate customer service! Don’t know where to start? Check out these tools to automate customer service and improve your customer relations.
When improving your sales team’s productivity, you may find yourself looking at your Customer Relationship Management, or CRM, software. Knowing how to utilise this CRM is crucial for your sales
It may seem obvious you would want to know who exchanged messages and when, but in many organisations, this information is commonly lost because it is not always as easy to collect this information as you might think. That is not the case with a message hub though. Read on to learn more.
HubSpot’s App Ecosystem has over 200 powerful integrations to choose from so you can easily find the integration that’s perfect for improving overall company results. We look at HubSpot integrations for email allow you to benefit from email transparency.
Given the advances in automatic speech recognition (ASR), you may wonder why there is not much evidence it is used to transcribe phone calls? Well there isn’t much evidence because
In today’s world, keeping track of your emails is a must. Nonetheless, managing multiple email accounts can grow tedious, as you’re constantly switching back and forth. For this reason, knowing
When it comes to great customer service, clients won’t hesitate to reward your company. However, more than half of Americans have canceled a planned purchase after just one instance of
As you may know, the new European rules around Strong Customer Authentication (SCA) are coming into force from 14 September 2019. The new regulations are designed to enhance security or
When it comes to customer service, understanding its role and impact on your company is crucial. Perhaps your solutions focus more on the customer experience or on achieving business goals. By identifying where your customer service teams stand, you can more easily find a tool that will complement their goals and help your customer service take the jump from good to excellent. This week we take a look at some of the ways Threads helps your customer service team succeed, no matter its focus.
As a HubSpot user, there are 30+ integrations you can choose to help with your data syncing efforts. Not only do you need accurate data to run your business, but you want to be sure that data matches up across multiple platforms. We have compiled a list of the best data syncing HubSpot integrations to help you find the right one for your organisation’s unique situation.
Frequently your business will communicate with its customers by a variety of different means. When reviewed in isolation, these communications can lead to an incomplete picture of the customers needs and requirements. And these problems can become exacerbated during the summer months when employee are on vacation. Learn how using a shared inbox can help mitigate these issues.
Automatic speech recognition (ASR) is routinely used to convert audio tracks into written words. There are several reasons why you might want to do this including generating subtitles for a movie or advanced dictation software. But here are some examples of other use cases that you might not already be aware of.
