Threads uniquely aggregates emails and phone calls in one database making searching for information on a specific company or individual really easy. However, we are often asked if call recording and storage is legal so we put this article together to try and help customers navigate the various UK legislation.
Given the advances in automatic speech recognition (ASR), you may wonder why there is not much evidence it is used to transcribe phone calls? Well there isn’t much evidence because it is rarely used. But the reason for this is only partially technical. Why is attempting ASR on telephone quality speech more challenging than dictating into…
More and more people are using Automatic Speech Recognition (ASR). Some out of choice, but most because they are forced into it when they phone for help. The Banks and financial institutions who have adopted ASR wholesale, seem to have engendered the most bad feeling and are giving it a somewhat undeserved bad name. This opinion piece describes why this is likely to have happened.
HubSpot already offers a feature to allow outbound calls made through the HubSpot app to be automatically logged. But what about your inbound calls?
Threads is thrilled to announce the launch of it’s new HubSpot integration which it believes will make the onboarding process for new and existing HubSpot customers even easier. Threads works by automatically syncing past and future emails from any email service, directly into HubSpot - even when the user isn’t logged in.
HubSpot's decision to stop supporting Apple Mail came as a huge blow to many users. But now there is a solution..
Knowing if you can record a phone call is important, as some states might have certain laws against it. If you record a phone call that you weren’t allowed to, you might become a target for a lawsuit from your client. To help you get started on the right foot, we’ve compiled important information below on recording phone calls in the United States.
Evolving technology has made a tremendous impact on how we work. Whether you're curious about technology, or looking for ways to improve your remote work experience, review the following list of technology that has changed the workplace for the better.
Threads now has the capability to transcribe phone calls in languages other than English. Learn which languages Threads supports and how this might benefit your business.
Moving to a new CRM can seem like a daunting task. Check out our tips on building an efficient CRM migration checklist to make the move easier.
Home working is not a new concept for many businesses. Many companies have already got procedures in place to allow employees to work from home. Here we look at the advantages and disadvantages and the tools that can help you succeed.
Want to know the difference between the different Threads plans? Or which Threads plan is right for you? Then this article is for you. We compare the different types of pricing plans and help you choose the best one for you.
