Category: General

what does customer service mean to you
General
09 Sep

What Does Outstanding Customer Service Mean to You?

When it comes to customer service, understanding its role and impact on your company is crucial. Perhaps your solutions focus more on the customer experience or on achieving business goals. By identifying where your customer service teams stand, you can more easily find a tool that will complement their goals and help your customer service take the jump from good to excellent. This week we take a look at some of the ways Threads helps your customer service team succeed, no matter its focus.

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new technologies for business
General
30 May

How to Find New Technologies for Business with Product Hunt

When you’re looking to launch your latest product, it’s imperative you choose the best platform for exposure. Not only are you interested in feedback, but you want to generate positive conversation around your product. Most people choose sites like TechCrunch to launch their product, but more and more people are turning to Product Hunt. Why?

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copper to hubspot
General
19 Jun

How To Migrate Emails From Copper / Prosperworks To HubSpot

Each month we receive a number of queries from customers who are looking to move from Copper (previously known as ProsperWorks) to HubSpot. However one of the biggest challenges they face is the exporting their historic email data out of Copper and into HubSpot. Learn how Threads can help you migrate your data so that you can hit the ground running.

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General
28 Feb

4 Missive Alternatives: Comparison of Multi-channel Inboxes

Missive aims to bring all of the email communications of a team member – shared work email, personal work email, and personal email – into the system to enhance the possibilities of collaboration. Their platform’s main goal is to improve how teams deal with their inboxes and add a fresh new twist into an outdated…

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CRM Data Entry
General
20 Sep

5 Tools to Reduce Time Spent on CRM Data Entry

According to a recent report conducted by HubSpot, 27% of people who work in sales are spending over an hour a day on data entry work instead of selling. This means critical time is lost to administrative work. But there are now a number of tools available that can be used in conjunction with traditional CRM’s to make this job easier. In this post, we look at some of the best tools to reduce CRM data entry.

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You Can’t Find That Important Email
General
06 Nov

4 Reasons You Can’t Find That Important Email

Have you ever been frustrated because you can’t find an email that you know should be in your email client? And even when you use the search function, you end up with so many search results that you end up having to read through hundreds of emails just to find one you want? We’ve all been there. And it’s no surprise to find that employees waste up to 12 hours a week trawling their email inboxes. This might sound like a lot but even this is a conservative estimate. So why are emails so difficult to search?

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General
07 Jan

6 New Year Resolutions For Your Business

Happy New Year to all of our customers. We wish you and your business all the best for 2019. If you have already made resolutions, or even if you haven't, we share with you our top tips for a more productive new 2019

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General
14 Jan

What Our Messages Tell Us About Our Behaviour

The quality and accuracy of speech-to-text transcriptions will vary according to the contextual information input. But as well as improving the speech recognition performance, the context of a conversation can also be used to analyse behaviour which can provide critical business intelligence to your sales and marketing teams.

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General
20 Mar

4 Top Tips To Increase the ROI of Your CRM

CRM’s are marketed as a sure fire way to boost sales, drive engagement and increase profitability. But in reality their job is to enable your business to create and nurture long lasting client relationships and enable you to make better strategic decisions in the future. With companies spending vast amounts of money, then it is more important than ever to ensure that your CRM is generating a return on your investment. Here are our top tips to increase the ROI of your CRM. 

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General
24 Feb

How We Turned Our Email Archives Into Useful Insights

Google and Facebook make billions each year by analysing their users’ data and then selling it back to consumers and businesses in various forms. Here’s what happened when we decided to do this ourselves using the same easily accessible data that every business already has access to. We were amazed by the results.

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