sentiment analysis

How Sentiment Analysis Can Improve Your Business

Sentiment analysis is commonly deployed to review social media communications for negative feedback. This post takes a look at some of the other use cases for this technology and how using it can improve your own business.

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Big Data Analytics

Why Aggregating Data Matters And How It Can Benefit You

Aggregating data is becoming increasingly commonplace in the modern world to help make day to day processes more efficient. But aggregating big data to benefit your own organisation or customer’s needs can be tricky. We explore the advantages and disadvantages of aggregating data and how you can do this in your own business.

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is it legal to record a phone call

Is It Legal to Record a Phone Call in the US?

Knowing if you can record a phone call is important, as some states might have certain laws against it. If you record a phone call that you weren’t allowed to, you might become a target for a lawsuit from your client. To help you get started on the right foot, we’ve compiled important information below on recording phone calls in the United States.

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improve communication at work

3 Technologies That Have Improved Communication at Work

Evolving technology has made a tremendous impact on how we work. Whether you're curious about technology, or looking for ways to improve your remote work experience, review the following list of technology that has changed the workplace for the better.

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remote working

How Technology Can Help Remote Working

Home working is not a new concept for many businesses. Many companies have already got procedures in place to allow employees to work from home. Here we look at the advantages and disadvantages and the tools that can help you succeed.

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business communication solutions

5 Best Business Communication Solutions

Having clear communication among your employees is an important part of your company’s overall success. Not only can your employees easily collaborate with one another, but internal processes can become more efficient as well. Whether you’re looking for ways to improve customer service at your company or make internal communications more efficient, there are a…

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Data Syncing Hubspot Integrations

Data Syncing Hubspot Integrations

As a HubSpot user, there are 30+ integrations you can choose to help with your data syncing efforts. Not only do you need accurate data to run your business, but you want to be sure that data matches up across multiple platforms. We have compiled a list of the best data syncing HubSpot integrations to help you find the right one for your organisation's unique situation.

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meeting management tools

5 Meeting Management Tools for Better Efficiency in 2020

On average, most employees end up spending 31 hours in an unproductive meeting each month. From call transcription software to using a CRM integration, there are numerous tools at your disposal for efficient meeting management. Check out the following tools to help you get 2020 off on the right foot.

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automate customer service

How Any Sized Company Can Automate Customer Service

Amazing customer service can improve client relations and increase leads. In comparison, less-than-desirable communications can disrupt company workflow and dissuade clients from continuing your services. A profitable solution in the digital age is to automate customer service! Don’t know where to start? Check out these tools to automate customer service and improve your customer relations.

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what does customer service mean to you

What Does Outstanding Customer Service Mean to You?

When it comes to customer service, understanding its role and impact on your company is crucial. Perhaps your solutions focus more on the customer experience or on achieving business goals. By identifying where your customer service teams stand, you can more easily find a tool that will complement their goals and help your customer service take the jump from good to excellent. This week we take a look at some of the ways Threads helps your customer service team succeed, no matter its focus.

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new technologies for business

How to Find New Technologies for Business with Product Hunt

When you’re looking to launch your latest product, it’s imperative you choose the best platform for exposure. Not only are you interested in feedback, but you want to generate positive conversation around your product. Most people choose sites like TechCrunch to launch their product, but more and more people are turning to Product Hunt. Why?

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