When it comes to great customer service, clients won’t hesitate to reward your company. However, more than half of Americans have canceled a planned purchase after just one instance of bad service. Therefore, to retain your customer base, you need to understand what exactly outstanding customer service looks like to your clients. The first step…
Who can read your emails? And should you be worried? The answer is that it is likely that you have already given permission for others to read them but this might not be a bad thing. Discover the benefits of email transparency.
Outstanding customer service is the foundation of any great company. The way your customer service team interacts with its clients significantly impacts the public’s perception of your business. Effective interactions can provoke positive feedback and improve business profitability. Likewise, poor interactions can receive less-than-desirable retaliation. For this reason, it is important to examine your business…
Whether you are a small one-person business or a large enterprise, an efficient email service is crucial to the smooth running of day-to-day operations. You probably understand how important email is, but did you know that email archiving is also equally important?
When looking for a CRM solution, a key factor is the ability to import previous email threads. This is known as email integration. It keeps your CRM up to date and improves efficiency. Learn about the four main types of email integration to decide which is best for your business.
By using Threads, you may discover that a spam filtering service is something you no longer need. Not only do these services cost money, they may also cost your privacy and access to emails you might thought you had lost. Threads will let you cut through spam without throwing away vital information and possible privacy.
Sentiment analysis is commonly deployed to review social media communications for negative feedback. This post takes a look at some of the other use cases for this technology and how using it can improve your own business.
Aggregating data is becoming increasingly commonplace in the modern world to help make day to day processes more efficient. But aggregating big data to benefit your own organisation or customer’s needs can be tricky. We explore the advantages and disadvantages of aggregating data and how you can do this in your own business.
Wonder what is really being said in an email? Learn more about Threads' tone checker, sentiment analysis, and how it can help you streamline your communications.
Knowing if you can record a phone call is important, as some states might have certain laws against it. If you record a phone call that you weren’t allowed to, you might become a target for a lawsuit from your client. To help you get started on the right foot, we’ve compiled important information below on recording phone calls in the United States.
Evolving technology has made a tremendous impact on how we work. Whether you're curious about technology, or looking for ways to improve your remote work experience, review the following list of technology that has changed the workplace for the better.
Home working is not a new concept for many businesses. Many companies have already got procedures in place to allow employees to work from home. Here we look at the advantages and disadvantages and the tools that can help you succeed.
