The online world has changed the way people communicate. This is especially true regarding the relationships built between businesses and their customers. Text analytics allows businesses to obtain the meaningful information contained with communication and use it to their advantage.
Most businesses continue to correspond with their clients via email. But for some businesses keeping track of those emails is required for compliance. As well as ensuring compliance with laws and regulations, good email management is also useful for internal governance and monitoring.
Voice Over Internet Protocol (VoIP) is the technology that allows people to make voice calls through an internet connection instead of using an analog phone line. VoIP technology transmits digital
When the Swiss watchmaker Jowissa contacted Threads to help us solve a problem with tracking email and calls with active leads, we were delighted to help. Our innovative technology has revolutionised how they track and monitor their client communications.
Spending an unreasonable amount of time searching for one email? Let’s take a look at a few features that Outlook offers to help you know how to manage your contacts.
If you work in customer service, marketing or sales, here are 4 ways in which text analysis can help improve your productivity.
As we kick off 2019 strong we have some new HubSpot integrations that we think can make your life easier. If you’re in the market for the latest tools to increase your business’s productivity you’ve come to the right place. Here is a list of the 19 newest HubSpot integrations for 2019:
Each month we receive a number of queries from customers who are looking to move from Copper (previously known as ProsperWorks) to HubSpot. However one of the biggest challenges they face is the exporting their historic email data out of Copper and into HubSpot. Learn how Threads can help you migrate your data so that you can hit the ground running.
One of the challenges faced by customers looking at switching from Salesforce to HubSpot is how to import historic emails. The preservation and migration of data is one of the
In any application like Threads which accesses user messages (eg email) on a user’s behalf there is always the issue of security. How can Threads collect a user’s email on
Your business should aim to deliver excellent customer service to engage your customer base successfully. After all, your customer service quality impacts the perception that a customer has of your
It is ironic that many companies pay for data when they already have a far richer source that they already own. Of course, it is a moot point as to
