Benefits of Using a Shared Inbox
Have you been considering using a shared inbox for your business? Here are a few benefits of using a shared inbox.
Threads Blog
What’s the difference between a shared inbox and sharing an inbox?
If you work for a company where collaboration is important – and tell me one where it is isn’t – you may have come across the idea of a so-called “shared inbox”. However, it is just as important to understand that a “shared inbox” is not the same as “sharing an inbox”. In this article we discuss the differences between the two.
How To Automatically Log Incoming and Outgoing Phone Calls In HubSpot
HubSpot already offers a feature to allow outbound calls made through the HubSpot app to be automatically logged. But what about your inbound calls?
PRESS RELEASE: Enterprise CRM application Threads is one of Financial Times ‘Europe 100 Digital Champions’
Integrated, cloud-based CRM and message hub for enterprise, capable of handling text, speech and scans, makes the top 100 from 4000+ entries across Europe
4 Reasons You Can’t Find That Important Email
Have you ever been frustrated because you can’t find an email that you know should be in your email client? And even when you use the search function, you end up with so many search results that you end up having to read through hundreds of emails just to find one you want?
We’ve all been there. And it’s no surprise to find that employees waste up to 12 hours a week trawling their email inboxes. This might sound like a lot but even this is a conservative estimate.
So why are emails so difficult to search?
Phone Call Transcription on Demand
It is difficult to imagine how many business users would be able to cope without being able to search their emails but once they start using Threads, they soon wonder how they ever coped without being able to search their phone calls. However, the costs of automatic speech recognition can rack up if all calls are being transcribed. In this post, we discuss the new “transcription on demand” feature of Threads which enables users to transcribe just the calls they want.
Logging Email Replies in HubSpot
In this post we explore the reasons why emails might not be logged in HubSpot and potential ways around this to ensure that your CRM is always up to date.
Email Transparency Articles & Resources For Companies
Companies thinking about making email transparent for employees within their organization may need some inspiration to make the leap. This transition will allow your team to build the trust and transparency your business needs to be successful. In this article, we gather some of the best resources around email transparency to provide a holistic view of a shared inbox
4 Ways Call Transcription Can Boost Your Sales
Call transcription is fast becoming a must-have tool for sales teams to enable them to close more sales and collaborate better. It allows sales reps to focus on the call in hand without being distracted by writing notes or worrying that key details will be forgotten. Here are 4 more ways in which call transcription can help your company boost sales.
Can I Use HubSpot With Apple Mail?
HubSpot’s decision to stop supporting Apple Mail came as a huge blow to many users. But now there is a solution..
New Feature: Automated Call Tagging In Threads
One of the most useful but often overlooked features in CRMs is the ability to tag records to enable you to search, filter and sort your records. But tagging records can be a time consuming manual process meaning that records can go ‘untagged’ and consequently won’t appear when you search for a specific tag. Our new automatic call tagging feature in Threads solves this problem.
5 Tools to Reduce Time Spent on CRM Data Entry
According to a recent report conducted by HubSpot, 27% of people who work in sales are spending over an hour a day on data entry work instead of selling. This means critical time is lost to administrative work. But there are now a number of tools available that can be used in conjunction with traditional CRM’s to make this job easier. In this post, we look at some of the best tools to reduce CRM data entry.