We explain what you need to know about the technicalities of email so you can take control - or at least see if you can take control.
One of the most important aspects is the relationship between the business and customers. In the past, this may have been problematic. Fortunately, this is no longer the case thanks to customer relationship management software. Ultimately, to find the right type of CRM software, a business needs to ensure that the platform offers everything needed to create customer profiles with ease.
The online world has changed the way people communicate. This is especially true regarding the relationships built between businesses and their customers. Text analytics allows businesses to obtain the meaningful information contained with communication and use it to their advantage.
In this cornerstone post we look at how Threads developed, what it does and our vision for the future. If you have ever wondered how your business could better analyse all the digital data that is typically locked in inboxes or call recordings then Threads might be the tool for you.
Artificial Intelligence is an important part of Threads. But what exactly is artificial intelligence? Some things that were considered intelligent 20 years ago and now just number crunching. In his article John Yardley discusses this and how a return to some ideas that had gone out of fashion may see some exciting new developments.
You might be wondering about the best practices on team email management and how to manage a team shared mailbox. Read on to learn more!
John Yardley explains why the majority of business communication is hidden and bizarrely, how sharing it results in a massive reduction in information overload and increase in communication efficiency.
Looking for a meeting transcription software for your business? In this post, we identify 5 call transcription software tools you can use today. Read to find out which one is right for you.
Email transparency is not a new concept in the USA. For many years, federal email transparency policies have given the public the right to read emails and documents that have been sent and received by local government and public agencies. But why are email transparency policies important and how can adopting a similar approach in your business help?
Our aim for Threads Message Hub was always to be able to search any kind of digital message from anyone to anyone - not just emails but their attachments, texts (SMS), Skype calls, Tweets and most ambitiously, telephone conversations. Well, we've done it. We are pleased to report that have our first incarnations of Optical Character Recognition (OCR) and Automatic Speech Recognition (ASR) in beta test.
Most businesses continue to correspond with their clients via email. But for some businesses keeping track of those emails is required for compliance. As well as ensuring compliance with laws and regulations, good email management is also useful for internal governance and monitoring.
Voice Over Internet Protocol (VoIP) is the technology that allows people to make voice calls through an internet connection instead of using an analog phone line. VoIP technology transmits digital signals through the internet. If you use VoIP to call a regular phone, the signal is converted into a regular telephone signal before going through.…