Why should I give out my password?
In any application like Threads which accesses user messages (eg email) on a user’s behalf there is always the issue of security. How can Threads collect a user’s email on
Threads Blog
3 Tips to Improve Customer Service Response Time
Your business should aim to deliver excellent customer service to engage your customer base successfully. After all, your customer service quality impacts the perception that a customer has of your
It’s your data – use it
It is ironic that many companies pay for data when they already have a far richer source that they already own. Of course, it is a moot point as to
The best email data sets for analysis
In order to improve and develop email analytics tools, it is important to find a data set on which to test those tools. However finding a data set can be difficult due to privacy concerns. In this blog we look at the top 3 email data sets available.
3 Ways Email Is Better Than A Social Network
Email is not just a method of communicating with others. It can be an internal social network. So given that most organisations have millions of emails, isn’t it about time that you started paying more attention?
Do Shared Inboxes Violate Employee Privacy?
Most employers have a corporate email use policy but employees may have concerns about the privacy of their email communications. In this post we discuss a recent case regarding employee privacy and how the use of a shared inbox may help.
When is Inbox Zero Not The Answer?
Do we really need inbox zero? Or do we just need a better way of finding and searching our emails? We discuss common pitfalls with the inbox zero method and look at other ways of better managing your email.
Shared Mailbox vs. Distribution List: When to Use Each
When looking at collaboration tools, you may wonder whether to choose between a shared mailbox or a distribution list. By understanding what you’d like to improve in your communications, you can weigh each tool’s pros and cons. In this post we review each tool’s benefits and when to use a shared mailbox vs. distribution list.
5 Tools To Help You Analyse Your Outlook Inbox
Your email inboxes contain a whole host of useful data about your business. Use one of these tools or Outlook add-ins to analyse your email traffic and help improve your productivity.
The Truth About Call Recording
Call recording has developed some rather sinister “big brother” connotations over the past 20 years. This is a shame because the companies that are responsible for giving that impression, are those upon which call recording is wasted. In this article we explore why this happened.
Best 3 Email Analytics Tools for Teams
When it comes to communicating with clients, email remains one of the top channels of communication. Through email, you can share information with a client or update your teammates on a project.
Introducing Threads Analytics
Threads is thrilled to announce its new integrated dashboard feature which provides useful analytics on the content of your email and provides real-time, useful insights on your teams productivity.